Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Live chat can…
Tag: live chat
Live Chat Mistakes Companies Make And How To Avoid Them
Live Chat. Everyone wants it but nobody wants to do it. It’s one of the hardest, easiest things that a company can do to provide stellar support. Implementation is easy:…
3 Reasons You Need Kayako Messenger Live Chat for WordPress
By now, you’re already aware of the benefits of live chat. We talk about them all the time: increase in customer satisfaction, higher likelihood to close sales, larger transaction sizes;…
How to Provide Proactive Customer Service on Live Chat
As technology and consumer behavior evolve, the way we provide customer service and support should, too. Until recently, customer service’s role was primarily reactive, addressing specific complaints as they arise—reacting…
7 Ways Phone Calls and Live Chat Improve Customer Retention and Revenue
My good friend runs a content marketing company. When she got started, most of her clients were on a monthly retainer and paying for blog content and social media management….