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Tag: customer experience

customer communication

How to Bring More Humanity into Customer Communication

Humanity – according to the Merriam Webster dictionary – is defined as compassionate, sympathetic, or generous behavior or disposition: the quality or state of being human.  It’s likely that one…

Yaakov Karda

Yaakov Karda

Posted September 26, 2019

win new customers trophy

How to Win New Customers With Better Experiences – Part 2

Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…

Hamzah Tariq

Posted August 22, 2019

customer success

How to Win New Customers With Better Experiences – Part 1

Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the gold standard in terms of what customers should…

Hamzah Tariq

Posted August 7, 2019

live-chat-for-better-customer-experiences

5 Ways to Boost Marketing and Sales with Live Chat

The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…

Hamzah Tariq

Posted July 31, 2019

Here are 10 Customer Service Skills Every Team Should Have

10 Customer Service Skills Every Team Should Have

As your business grows, it’s inevitable that your customer service team’s workload will grow right along with it. While there are ways to lighten the burden on your support team,…

Kiera Abbamonte

Posted May 14, 2019

Great customer service tips

5 Ways to Empower Teams to Deliver Great Customer Service

There is a lot of focus on employee engagement and experience these days. And with good reason, customer-centric culture is the backbone of good customer experience. Richard Branson famously said…

Julia Ahlfeldt

Julia Ahlfeldt

Posted April 30, 2019

Customer-Experience-Tips-Shep-Hyken

7 Customer Experience Questions with Shep Hyken

We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…

Hamzah Tariq

Posted April 15, 2019

7-Ways-to-get-better-at-customer-service

7 Ways to Get Better at Customer Service

Customer service and experience have taken on a growing urgency for businesses large and small. Offering customers out-of-this-world customer experience is one of the most effective ways today’s businesses can…

Kiera Abbamonte

Posted March 29, 2019

best-customer-experience-strategy

5 building blocks to develop a winning customer experience strategy

The only true competitive advantage for brands is their customer experience. As a result, more and more companies – both large and small – are slowly getting on board with…

Annette Franz

Annette Franz

Posted March 1, 2019

B2B-Customer-Experience-Tips

Customer Experience Tips by Lisa Bodell

We recently interviewed Lisa Bodell, award-winning author and CEO of FutureThink, and picked her brain on customer experience tips and innovative approaches. At FutureThink Lisa works with organizations to kill…

Lisa Bodell

Lisa Bodell

Posted February 19, 2019

How-to-Improve-Customer-Success

10 Ways to Improve your Customer Success Strategy

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot…

Perry Monaco

Perry Monaco

Posted February 14, 2019

Jeanne-bliss-webinar-kayako

Watch Jeanne Bliss’s Webinar: How to Provide Customer Service That Would “Make Mom Proud”

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer…

Hamzah Tariq

Posted January 25, 2019

1

3 Customer Experience Trends to Watch Out For in 2019

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. If this is the case with you as well – don’t…

Uwe

Uwe

Posted January 4, 2019

ecommerce KPI

3 KPIs To Track if You Want to Boost Your Customer Experience

What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand? Do you want to improve…

Uwe

Uwe

Posted December 28, 2018

ecommerce-customer-experience

How to Measure Customer Experience: 3 Reasons Why You Should be Tracking Customer Experience as Part of Your eCommerce Strategy

eCommerce is probably the field with the most key performance indicators (KPIs) to track. Though you can optimize your online business as much as you want, none of that will…

Uwe

Uwe

Posted December 20, 2018

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