Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator. So it’s…
Empower Your Team With A Customer Service Philosophy
Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator. So it’s…
How Working Split Shifts Builds Closer Global Relationships
How many times have you finished off the last bite of your lunch and wished that there was either more food, or you had more time to spend? For people…
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3 Untapped Opportunities for Preventing Customer Support Team Burnout
I have always wondered how someone who loves to help people can ever get bored of that at some point in their career. Perhaps you entered a career in customer…
How to Stay Productive When You Don’t Have an Office
Remote workers have freedom from commutes, flexibility to control their own hours, and they have the choice to live wherever they want. But, it’s not all one way. Hiring remotely…