Every company wants to be customer-forward nowadays, probably because people know that, ultimately, it’s the customer that keeps them in business. Without the customer paying for your product, talking about…
Top Tips to Deliver the Best Customer Experience
Every company wants to be customer-forward nowadays, probably because people know that, ultimately, it’s the customer that keeps them in business. Without the customer paying for your product, talking about…
5 Ways Technology Can Improve Your Customer Satisfaction Rates
With the use of technology on the rise, the customer experience landscape has changed forever. Long wait times and slow responses are no longer acceptable and have a huge impact…
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How to Choose the Best Live Chat Software
In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and growing retention, live chat has…
10 Customer Experience Best Practices for all B2B Sales Teams
In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. This can be especially true within the field…