My good friend runs a content marketing company. When she got started, most of her clients were on a monthly retainer and paying for blog content and social media management….
3 Pain-Free Ways to Cut Live Chat First Response Times
You’re browsing online searching for the perfect item at the perfect price. You find it quicker than you thought, but there’s an item that seems exactly the same, only $15…
How to Make Live Chat Software Work for Your Small Business
If you’re like a lot of customer support professionals, you know how beneficial live chat software can be. It’s popular with customers—we love getting instant help without having to pick…
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How Small Teams Are Relishing the Benefits of Live Chat
Have you ever decided to step up from capturing photos on your smartphone to a dedicated DSLR camera? I bet the model you want comes with all the features you…
7 Great Examples of Help Centers We Love
The online services that we use today are generally very reliable. When you want to watch something on Netflix or YouTube, you can be sure that 99% of the time,…