When you’ve worked in support for a while, especially for the same company, it can feel like Groundhog Day. You feel like you answer the same questions day in and…
11 TED Talks to Inspire Better Customer Support
You’ve read all the classic books on customer service—Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more. But now you don’t need to spend…
Building and Shaping Company Culture You Can Be Proud Of
Company culture is an ever evolving matter. And as you grow it becomes at risk of fading away. The importance of company culture can not be over emphasized. It should…
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Help Customers on the Support Journey and up the Loyalty Ladder
Think about your ideal experience as a customer. It felt smooth and quick to get in touch with a sharp and friendly support person, right? You felt heard and understood. When we…
The Benefits of Remote Work Save Everyone Money
This is a guest post from our friends over at Credit. Myles Ma will walk you through the benefits of remote work and how it makes financial sense for companies…