We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…
7 Customer Experience Questions with Shep Hyken
We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…
Moving from Desk.com to Kayako: Plan, Migrate and Work for Success
Switching help desks is a lot like changing smartphones. It takes some time to import your contacts, download all the necessary apps, get used to the new interface but at…
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7 Ways to Get Better at Customer Service
Customer service and experience have taken on a growing urgency for businesses large and small. Offering customers out-of-this-world customer experience is one of the most effective ways today’s businesses can…
10 Most Common Customer Service Complaints and How to Fix Them
Introduction While most customer service and support interactions are different on a day-to-day basis, there are a few scenarios and responses that come up every day. While there may be…