As technology and consumer behavior evolve, the way we provide customer service and support should, too. Until recently, customer service’s role was primarily reactive, addressing specific complaints as they arise—reacting…
5 Ways to Grow Your E-commerce Using Customer Service
If you want to run a successful e-commerce store then exceptional customer service, customer satisfaction, and retention are essential. Having a well-defined customer service strategy in place can no longer…
7 Ways Phone Calls and Live Chat Improve Customer Retention and Revenue
My good friend runs a content marketing company. When she got started, most of her clients were on a monthly retainer and paying for blog content and social media management….
Don't miss our latest success secrets
Want the best customer support and startup content delivered straight to your inbox?
3 Pain-Free Ways to Cut Live Chat First Response Times
You’re browsing online searching for the perfect item at the perfect price. You find it quicker than you thought, but there’s an item that seems exactly the same, only $15…
How to Make Live Chat Software Work for Your Small Business
If you’re like a lot of customer support professionals, you know how beneficial live chat software can be. It’s popular with customers—we love getting instant help without having to pick…