By now, you’re already aware of the benefits of live chat. We talk about them all the time: increase in customer satisfaction, higher likelihood to close sales, larger transaction sizes;…
How to Provide Proactive Customer Service on Live Chat
As technology and consumer behavior evolve, the way we provide customer service and support should, too. Until recently, customer service’s role was primarily reactive, addressing specific complaints as they arise—reacting…
5 Ways to Grow Your E-commerce Using Customer Service
If you want to run a successful e-commerce store then exceptional customer service, customer satisfaction, and retention are essential. Having a well-defined customer service strategy in place can no longer…
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7 Ways Phone Calls and Live Chat Improve Customer Retention and Revenue
My good friend runs a content marketing company. When she got started, most of her clients were on a monthly retainer and paying for blog content and social media management….
3 Pain-Free Ways to Cut Live Chat First Response Times
You’re browsing online searching for the perfect item at the perfect price. You find it quicker than you thought, but there’s an item that seems exactly the same, only $15…