The online services that we use today are generally very reliable. When you want to watch something on Netflix or YouTube, you can be sure that 99% of the time,…
Reducing Live Chat Handle Time Doesn’t Mean More Support Agents
Live chat seems like a win-win. Support agents can answer questions rapidly, keep their chat handle time low, and swiftly move on to help the next customer. Unfortunately, customers are…
Handle Multiple Chats Without Pulling Your Hair Out
The thought of introducing live chat is daunting. You’re opening up the floodgates to a new channel, and it’s another thing added to your already growing list of apps to…
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My Customer Service Career: What 9 Years in One Company Looks Like
Many people ask me, “why have you stayed in the same organization for so long? What was it that made you stay? Did you ever look for other jobs or…
Why Your Shopify Store Needs the Best Live Chat App
When you’re thinking about adding a new channel to your Shopify ecommerce store it should be stress free. Especially when you’re thinking of adding a channel that has a bad…