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Tag: hiring

Recruiting-Passive-Candidates

Recruiting Passive Candidates: 3 Strategies to Get Your next Star Hire

If you’re a hiring manager in a startup you can agree with me when I say, It’s not easy to build a dream team with so many constraints. Like every…

Ruhi Mahajan

Posted October 3, 2017

How to Find, Hire, and Build Your Customer Support Team

How to Find, Hire, and Build Your Customer Support Team

When you call the customer service team of a cable company to cancel your contract, you might expect small hiccups, but overall you expect it to be relatively easy. Perhaps…

Adam Rogers

Posted August 3, 2017

customer-service-skills

8 Customer Service Skills to Boost Your Career

Continuous professional development can transform your career trajectory. For a customer support rep, you can become better at your job in ways you never expected by developing the right skills….

Akash Sethi

Posted March 9, 2017

customer-service-tone-of-voice

What Does Your Support Tone of Voice Say About Your Company Culture?

This is a guest post from our friends over at Recruiterbox. Sarah Caminiti will share why tone of voice in your communication with customers is important, and how it can…

Adam Rogers

Posted December 15, 2016

customer-service-job-description

Attract Amazing Talent with the Right Customer Service Job Description

Before you begin searching for the perfect candidates for an open position in customer service, it helps to do some reflection. That is, you need to sit down and clearly…

Jamie Edwards

Posted August 18, 2016

Customer-service-skills-test

Use a Customer Service Skills Test Before You Extend an Offer

When you have an opening on your customer support team, you can take all the right steps and still not know whether a prospective hire is going to be the…

Adam Rogers

Posted July 28, 2016

customer service interview questions

3 Customer Service Interview Questions to Uncover Hidden Passion

How many of you have ever had an interview where you were asked a question that set you aback? As if the question stunned you and made you take a…

Mercer Smith-Looper

Posted July 21, 2016

How to Scale a Support Team Around the Globe

How to Scale a Support Team Around the Globe

This is a guest post from Luis Hernandez, VP of Customer Success at Geckoboard. If you contact Geckoboard for support, your request could be handled from Christchurch (New Zealand), Mumbai…

Luis Hernandez

Posted June 16, 2016

Onboarding remote workers

Onboarding Remote Workers: How to Do It Right to Build Team Culture

The best teams are built upon people’s differences and their strengths. Startups are a great example of where people from different backgrounds and experiences collide to make magic. The key…

Vinay Sharma

Posted March 17, 2016

Evolution-of-the-support-rep—from-outsourced-to-in-office

What a Startup Should Know Before Outsourcing Customer Service

The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. Labor that…

Adam Rogers

Posted October 29, 2015

agents-or-ninjas-what-to-call-your-support-team

Agents or Ninjas? What Should You Call Your Support Team?

What is your job title? Does it accurately describe what you do? Your level of experience? Do you have to explain what it means every time someone asks what you do…

Susanna James

Posted September 8, 2015

Speed-isn’t-everything–what-to-measure-when-scaling-your-support-team

Speed Isn’t Everything: What to Measure When Scaling Your Support Team

Scaling up your customer support team means you not only need to hire more staff to handle the increase in volume, but you’ll also want to measure performance and results…

Adam Maskell

Posted August 25, 2015

When-should-you-be-recruiting-your-next-support-agent

When Should You Be Recruiting Your Next Support Agent?

How fast is your company growing? Can your customer support team keep up with the growth? Often support teams hire when they are drowning in volume, unable to keep up…

Sarah Chambers

Posted August 18, 2015

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