If you’re a hiring manager in a startup you can agree with me when I say, It’s not easy to build a dream team with so many constraints. Like every…
Tag: hiring
How to Find, Hire, and Build Your Customer Support Team
When you call the customer service team of a cable company to cancel your contract, you might expect small hiccups, but overall you expect it to be relatively easy. Perhaps…
8 Customer Service Skills to Boost Your Career
Continuous professional development can transform your career trajectory. For a customer support rep, you can become better at your job in ways you never expected by developing the right skills….
What Does Your Support Tone of Voice Say About Your Company Culture?
This is a guest post from our friends over at Recruiterbox. Sarah Caminiti will share why tone of voice in your communication with customers is important, and how it can…
Attract Amazing Talent with the Right Customer Service Job Description
Before you begin searching for the perfect candidates for an open position in customer service, it helps to do some reflection. That is, you need to sit down and clearly…
Use a Customer Service Skills Test Before You Extend an Offer
When you have an opening on your customer support team, you can take all the right steps and still not know whether a prospective hire is going to be the…
3 Customer Service Interview Questions to Uncover Hidden Passion
How many of you have ever had an interview where you were asked a question that set you aback? As if the question stunned you and made you take a…
How to Scale a Support Team Around the Globe
This is a guest post from Luis Hernandez, VP of Customer Success at Geckoboard. If you contact Geckoboard for support, your request could be handled from Christchurch (New Zealand), Mumbai…
Onboarding Remote Workers: How to Do It Right to Build Team Culture
The best teams are built upon people’s differences and their strengths. Startups are a great example of where people from different backgrounds and experiences collide to make magic. The key…
What a Startup Should Know Before Outsourcing Customer Service
The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. Labor that…
Agents or Ninjas? What Should You Call Your Support Team?
What is your job title? Does it accurately describe what you do? Your level of experience? Do you have to explain what it means every time someone asks what you do…
Speed Isn’t Everything: What to Measure When Scaling Your Support Team
Scaling up your customer support team means you not only need to hire more staff to handle the increase in volume, but you’ll also want to measure performance and results…
When Should You Be Recruiting Your Next Support Agent?
How fast is your company growing? Can your customer support team keep up with the growth? Often support teams hire when they are drowning in volume, unable to keep up…