Skip to content
Thanks for subscribing to Kayako content!
Menu
Close Start your free trial
  • Blog Home
  • Live Chat Statistics
  • Customer Support Training Guide

Tag: best practices

create-a-knowledge-base-template-from-scratch

Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch

I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked…

Stephanie Gonzaga

Posted June 28, 2019

Create-Your-Own-FAQ-Template-from-Scratch

Create Your Own FAQ Template from Scratch

Many companies offer great products but tend to overlook the fact that with any product or service, users WILL have questions, and as a business, one must provide easy to…

Stephanie Gonzaga

Posted June 19, 2019

small-business-customer-service-tips

How Tiny Businesses Can Offer Stellar Customer Support

In all the best practices and how-to’s, it’s easy for a small business to get lost with applying every customer service tip. You don’t have the budget of Amazon or…

Kiera Abbamonte

Posted March 14, 2018

Customer-Loyalty-Program-for-small-business-That-Drives-Brand-Love

Building a Customer Loyalty Program That Drives Brand Love

When was the last time you shopped for something that’s an everyday staple? Chances are, you found way more options than you needed and ended up choosing one at random….

Kiera Abbamonte

Posted February 14, 2018

Rock-Your-One-to-One-Meetings

Rock Your next One-On-One Meeting: For Employees and Managers

Let’s just say it: one-on-ones are nerve-wracking. As an employee, when someone drops a one-on-one meeting on your calendar, it can mess up your whole day. As a manager (new…

Mercer Smith-Looper

Posted January 10, 2018

employee-onboarding-kayako

Onboarding Employees: All the Things a New Hire Needs to Know but May Be Hesitant to Ask

Imagine applying for a job at one of your favorite startups, and after a good-few grueling interviewing rounds, the offer is in your inbox and you’re ready to sign the paperwork….

Tina Phillips

Posted January 3, 2018

employee-offboarding-best-practices

Bidding Farewell to a Remote Team Member

If you live in the world of remote work, you know it has unique challenges. Everything from socializing to management takes on a different hue when one coworker is here…

Kiera Abbamonte

Posted December 6, 2017

Recruiting-Passive-Candidates

Recruiting Passive Candidates: 3 Strategies to Get Your next Star Hire

If you’re a hiring manager in a startup you can agree with me when I say, It’s not easy to build a dream team with so many constraints. Like every…

Ruhi Mahajan

Posted October 3, 2017

effective-email-communication

Switch To New Channels For Effective Email Communication

You finally send off an email that answers all your customer’s questions. But before you can congratulate yourself with a pat on the shoulder, they’ve replied with a dozen more…

Jelte ten Holt

Posted August 10, 2017

saas-customer-support-model

What Support Metrics Should SaaS Companies be Using?

CSAT. NPS. TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would…

Mercer Smith-Looper

Posted July 27, 2017

angry-customers

Handling Angry Customers: 3 Email Responses Your Team Need

Whether you’ve worked in support for a month, or a decade, you will have run into an angry customer. Maybe they’re angry because of something you did or something out…

Mercer Smith-Looper

Posted June 22, 2017

negative-customer-feedback

How to Deal with Negative Customer Feedback When It Feels Personal

Sure, I was only serving coffee. But it was my first day and I felt like somebody had handed me the nuclear launch codes. I was nervous to start with…

Jelte ten Holt

Posted June 20, 2017

contact-form-design

Design a Contact Us Form That Doesn’t Ruin Customer Experiences

“Contact us” forms usually fall down by the wayside when it comes to web design. Why? Because there’s a common misconception that contact forms are an outdated method of communication,…

Daniel Schwarz

Posted June 13, 2017

featured_image_Write_Compelling_Support_Emails

How to Write a Compelling Customer Support Email

When you’ve worked in support for a while, especially for the same company, it can feel like Groundhog Day. You feel like you answer the same questions day in and…

Mercer Smith-Looper

Posted May 25, 2017

customer-loyalty

Measuring Customer Loyalty Shouldn’t Be Difficult

Which survey will measure customer loyalty and show us who our best customers are and those at risk of churn? Customer surveys that measure advocacy, satisfaction, and effort don’t give us the insights we need….

Adam Rogers

Posted April 27, 2017

Posts navigation

Older

Effortless customer service is two minutes away

(or just one minute, if you type fast)

Start your free trial
Kayako
  • Product
  • Take the tour
  • Live chat
  • Self-service
  • Social
  • Mobile
  • Collaboration
  • Kayako Reviews
  • Use Kayako for…
  • Customer Support
  • Shared Inbox
  • Internal Help Desk
  • Ecommerce Support
  • Compare To
  • Help desk comparison
  • Zendesk alternative
  • Intercom alternative
  • Freshdesk alternative
  • Email alternative
  • Learn
  • Blog
  • Live Chat Statistics
  • Ultimate Guide to Support Metrics
  • Customer Support Hiring Excellence
  • Resources
  • Status
  • Support
  • API Documentation
  • Get in touch
  • Email us
  • Facebook
  • Twitter
  • Linkedin

  • About
  • Privacy policy
  • Legal
  • © Kayako 2018 - A Help Desk Software Platform