CSAT. NPS. TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would…
Tag: customer feedback
What Bug or Feature Matters Most? How to Choose Your Priorities
How do you decide on what bug or feature to prioritize in your next product cycle? This is a big question that teams stumble over. A lot of thought goes…
How to Deal with Negative Customer Feedback When It Feels Personal
Sure, I was only serving coffee. But it was my first day and I felt like somebody had handed me the nuclear launch codes. I was nervous to start with…
How to Track Customer Effort for Every Transaction
This is a guest post by our friends over at Nicereply. Viktor Magic will walk you through how to run a customer effort questionnaire and why it’s important to track CES…
How to Ask Customers to Leave a Product Review
Consumers hate making a purchase only to find out the product is faulty, doesn’t solve their problem, or isn’t what they thought they were getting. Personal recommendations and word of…