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Tag: customer feedback

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The Proper Way to Ask for Customer Feedback

When collected and implemented properly, customer feedback can help improve your product and the services that support it. Learning of how customers perceive your business is critical to building a…

Nandini Jammi

Nandini Jammi

Posted December 6, 2018

Customer-Feedback-Form

How to Create a Customer Feedback Form Without Causing Friction

Customer feedback is important for any business that wants to better themselves. We can collect feedback on virtually any aspect of our business—our customer support, our website’s usability, the effectiveness…

Daniel Schwarz

Posted December 20, 2017

3-ways-to-politely-reject-customer-requests

3 Ways to Politely Reject Customer Requests

We all know that emotionally, people don’t respond well to “no.” As customers we hate it, so why would you straight up say “no” to a customer request? A by-product…

Adam Rogers

Posted November 29, 2017

customer-feedback-loop

Who Should Be Accountable for Customer Feedback Loops?

Customer feedback loops suffer from a lack of commitment. Most teams believe that a response to their customer marks the end of a closed-loop feedback system. Departments that could help…

Sarah Chambers

Posted October 24, 2017

customer-feedback-survey

4 Mistakes You Must Avoid with Customer Feedback Surveys

This is a guest post by our friends over at Nicereply. Jakub Slámka will teach why it’s important to ace your next customer feedback survey and which mistakes to avoid….

Adam Rogers

Posted August 24, 2017

saas-customer-support-model

What Support Metrics Should SaaS Companies be Using?

CSAT. NPS. TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would…

Mercer Smith-Looper

Posted July 27, 2017

product-development

What Bug or Feature Matters Most? How to Choose Your Priorities

How do you decide on what bug or feature to prioritize in your next product cycle? This is a big question that teams stumble over. A lot of thought goes…

Sandeep Kaur

Posted July 20, 2017

negative-customer-feedback

How to Deal with Negative Customer Feedback When It Feels Personal

Sure, I was only serving coffee. But it was my first day and I felt like somebody had handed me the nuclear launch codes. I was nervous to start with…

Jelte ten Holt

Posted June 20, 2017

customer-effort-score-survey

How to Track Customer Effort for Every Transaction

This is a guest post by our friends over at Nicereply. Viktor Magic will walk you through how to run a customer effort questionnaire and why it’s important to track CES…

Adam Rogers

Posted April 25, 2017

asking-for-reviews

How to Ask Customers to Leave a Product Review

Consumers hate making a purchase only to find out the product is faulty, doesn’t solve their problem, or isn’t what they thought they were getting. Personal recommendations and word of…

Mary Green

Posted April 18, 2017

customer-satisfaction

You’re Probably Measuring Customer Satisfaction Incorrectly

How satisfied your customer is can depend on a lot of things: your product, your customer support team, your marketing and advertising, your branding, their interactions in your store, your…

James Doman-Pipe

Posted March 28, 2017

voice-of-the-customer

5 Costly Mistakes in Voice of the Customer Programs

There’s a wealth of information to help you build a customer development program. After all, it’s an essential step towards becoming a customer-centric company. Yet despite the amount of resources available…

Hamzah Tariq

Posted March 23, 2017

customer_feedback_questionnaire

NPS: Achieving Brand Loyalty by Closing the Feedback Loop

This is a guest post from our friends at Typeform. Paul Campillo will show you the value of choosing NPS as your next customer feedback questionnaire. Every company wants loyal customers….

Adam Rogers

Posted February 14, 2017

customer_development

Why Customer Development Is Crucial to Every Business’ Success

Customer engagement and feedback are powerful tools for every company—but many startups see them as an afterthought, focusing all of their energies on selling more products and gaining more users….

Adam Rogers

Posted October 6, 2016

How to Get Customer Feedback the RUF Way

We live in an age where customers expect to be able to give their feedback on everything almost instantly. Products can be instantly reviewed on Amazon, restaurants critiqued on Yelp, hostels…

Catherine Heath

Posted June 23, 2016

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