When collected and implemented properly, customer feedback can help improve your product and the services that support it. Learning of how customers perceive your business is critical to building a…
Tag: customer feedback
How to Create a Customer Feedback Form Without Causing Friction
Customer feedback is important for any business that wants to better themselves. We can collect feedback on virtually any aspect of our business—our customer support, our website’s usability, the effectiveness…
3 Ways to Politely Reject Customer Requests
We all know that emotionally, people don’t respond well to “no.” As customers we hate it, so why would you straight up say “no” to a customer request? A by-product…
Who Should Be Accountable for Customer Feedback Loops?
Customer feedback loops suffer from a lack of commitment. Most teams believe that a response to their customer marks the end of a closed-loop feedback system. Departments that could help…
4 Mistakes You Must Avoid with Customer Feedback Surveys
This is a guest post by our friends over at Nicereply. Jakub Slámka will teach why it’s important to ace your next customer feedback survey and which mistakes to avoid….
What Support Metrics Should SaaS Companies be Using?
CSAT. NPS. TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would…
What Bug or Feature Matters Most? How to Choose Your Priorities
How do you decide on what bug or feature to prioritize in your next product cycle? This is a big question that teams stumble over. A lot of thought goes…
How to Deal with Negative Customer Feedback When It Feels Personal
Sure, I was only serving coffee. But it was my first day and I felt like somebody had handed me the nuclear launch codes. I was nervous to start with…
How to Track Customer Effort for Every Transaction
This is a guest post by our friends over at Nicereply. Viktor Magic will walk you through how to run a customer effort questionnaire and why it’s important to track CES…
How to Ask Customers to Leave a Product Review
Consumers hate making a purchase only to find out the product is faulty, doesn’t solve their problem, or isn’t what they thought they were getting. Personal recommendations and word of…
You’re Probably Measuring Customer Satisfaction Incorrectly
How satisfied your customer is can depend on a lot of things: your product, your customer support team, your marketing and advertising, your branding, their interactions in your store, your…
5 Costly Mistakes in Voice of the Customer Programs
There’s a wealth of information to help you build a customer development program. After all, it’s an essential step towards becoming a customer-centric company. Yet despite the amount of resources available…
NPS: Achieving Brand Loyalty by Closing the Feedback Loop
This is a guest post from our friends at Typeform. Paul Campillo will show you the value of choosing NPS as your next customer feedback questionnaire. Every company wants loyal customers….
Why Customer Development Is Crucial to Every Business’ Success
Customer engagement and feedback are powerful tools for every company—but many startups see them as an afterthought, focusing all of their energies on selling more products and gaining more users….
How to Get Customer Feedback the RUF Way
We live in an age where customers expect to be able to give their feedback on everything almost instantly. Products can be instantly reviewed on Amazon, restaurants critiqued on Yelp, hostels…