The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…
Tag: sales
Integrated Live Chat Boosts Ecommerce Sales
Last year, I worked with a salesman who repeated the same motto on a daily basis: ‘people buy from people’. At first, I thought he was talking nonsense. I thought…
The Live Chat Revenue Opportunity: Get Customer Engagement Right to Grow Your Business
Live chat’s opportunity to grow a business is taken for granted. Many businesses are missing out on driving leads, sales, and revenue. Live chat is often seen as an online…
How I Messed up a Remote Training Session (and What I Did to Ace the Next One)
“I’m sorry, we can’t hear you properly. You keep cutting out.” Imagine hearing that two or three times before you’ve moved past your first slide. I should have realized it…
Want to Close More Sales? Segment Your Sales Funnel Stages
We’re all familiar with the basic sales funnel – marketing passes leads on to sales, sales accepts them, converts leads to opportunities and then (hopefully!) wins the deal. But there’s…