Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…
Tag: customer journey
How to Win New Customers With Better Experiences – Part 1
Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the gold standard in terms of what customers should…
7 Customer Experience Questions with Shep Hyken
We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…
5 Customer Effort Villains and their Kryptonite
1. Not Starting at Google 2. Unguided Experiences 3. Hard to Find Information 4. Basic Support Submittal Forms 5. Wounded Agent Experiences “The less effort a customer goes through to…
Why Your Shopify Store Needs the Best Live Chat App
When you’re thinking about adding a new channel to your Shopify ecommerce store it should be stress free. Especially when you’re thinking of adding a channel that has a bad…