We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…
Tag: customer journey
5 Customer Effort Villains and their Kryptonite
1. Not Starting at Google 2. Unguided Experiences 3. Hard to Find Information 4. Basic Support Submittal Forms 5. Wounded Agent Experiences “The less effort a customer goes through to…
Why Your Shopify Store Needs the Best Live Chat App
When you’re thinking about adding a new channel to your Shopify ecommerce store it should be stress free. Especially when you’re thinking of adding a channel that has a bad…
All Hands Support Will Never Work for Your Business
All hands support has been a buzzword in the tech world for a few years now. Its premise—that everyone in the company from the CEO down to developers—spends time working as…
How to Reduce Back-And-Forth with Your Customers
Reducing customer effort is a high priority for support teams. As customers we all know the frustration of getting lost in endless email chains, chats, or phone support to resolve a…