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Tag: customer journey

win new customers trophy

How to Win New Customers With Better Experiences – Part 2

Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…

Hamzah Tariq

Posted August 22, 2019

customer success

How to Win New Customers With Better Experiences – Part 1

Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the gold standard in terms of what customers should…

Hamzah Tariq

Posted August 7, 2019

Customer-Experience-Tips-Shep-Hyken

7 Customer Experience Questions with Shep Hyken

We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…

Hamzah Tariq

Posted April 15, 2019

5 Customer Effort Villains & their Kryptonite

5 Customer Effort Villains and their Kryptonite

1.  Not Starting at Google 2.  Unguided Experiences 3.  Hard to Find Information 4.  Basic Support Submittal Forms 5.  Wounded Agent Experiences “The less effort a customer goes through to…

Ari Hoffman

Posted November 9, 2018

kayako_shopify

Why Your Shopify Store Needs the Best Live Chat App

When you’re thinking about adding a new channel to your Shopify ecommerce store it should be stress free. Especially when you’re thinking of adding a channel that has a bad…

Adam Rogers

Posted March 28, 2018

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