When you’re thinking about adding a new channel to your Shopify ecommerce store it should be stress free. Especially when you’re thinking of adding a channel that has a bad…
Why We Ditched an Open Source Ticketing System (and Chose Messenger to Power Our Business)
In our free open source ticketing system, conversations with customers were spread across multiple inboxes, from Skype to email, to live chat. Silos existed and this made it difficult to…
Don't miss our latest success secrets
Want the best customer support and startup content delivered straight to your inbox?
How (and Why) We Redesigned the Live Chat Experience
Live chat functionality on websites should be hugely helpful, because it allows a customer support representative to help the user immediately. Online live chat offers quick and easy access to a…
Activate Your Customer Service Superpowers with Kayako and Zapier
Let’s face it: customer support is a superhero role. You make customers happy, remove roadblocks, and save the day when catastrophes arise. But it can be difficult to do all…