By now, you’re already aware of the benefits of live chat. We talk about them all the time: increase in customer satisfaction, higher likelihood to close sales, larger transaction sizes;…
Why Your Shopify Store Needs the Best Live Chat App
When you’re thinking about adding a new channel to your Shopify ecommerce store it should be stress free. Especially when you’re thinking of adding a channel that has a bad…
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Why We Ditched an Open Source Ticketing System (and Chose Messenger to Power Our Business)
In our free open source ticketing system, conversations with customers were spread across multiple inboxes, from Skype to email, to live chat. Silos existed and this made it difficult to…
How (and Why) We Redesigned the Live Chat Experience
Live chat functionality on websites should be hugely helpful, because it allows a customer support representative to help the user immediately. Online live chat offers quick and easy access to a…