Everyone knows it’s a challenge to “nail” excellent customer service. It’s been documented, lamented, with every solution put forward for decades now. But there’s an ugly reality of customer service that…
Context is key. Introducing Customer Journeys and Conversations
Customer support teams focus their efforts on three goals: solve the problem, make the customer happy and set them up for success. In essence, the support team is responsible for…
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How Kayako’s APIs Help You Get Better at Customer Service
One of the biggest challenges many companies are facing in today’s world is developing their services to work across all the different platforms their customers are using, from Androids, iPhones,…
Remove the Distance Between Your Team and Customers. Introducing Kayako Collaborators.
The concept of collaboration is easily dismissed as a soft goal. Something that’s “nice to have” in team dynamics, but rarely considered critical to the bottom line. When we launched…