My Customer Service Career: What 9 Years in One Company Looks Like

Many people ask me, “why have you stayed in the same organization for so long? What was it that made you stay? Did you ever look for other jobs or…

Are You on a Mission to Supercharge Your Business Through Diversity and Inclusion? (You May Want to Read This.)

At Kayako, we’ve always been concerned with building our company as diverse and inclusive as possible. It’s in our DNA as well as our mission. We always thought that—because over…

Integrated Live Chat Boosts Ecommerce Sales

Last year, I worked with a salesman who repeated the same motto on a daily basis: ‘people buy from people’. At first, I thought he was talking nonsense. I thought…

Rock Your next One-On-One Meeting: For Employees and Managers

Let’s just say it: one-on-ones are nerve-wracking. As an employee, when someone drops a one-on-one meeting on your calendar, it can mess up your whole day. As a manager (new…