What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. Getting it…
Learn To Drive Customer Success With Live Chat
Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Live chat can…
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Content Marketing Ideas For Incredible Customer Experiences
Content Marketing Ideas for Incredible Customer Experiences After years of building customer success teams and programs, it seemed natural to take on my next challenge – build a global customer…
My Customer Service Career: What 9 Years in One Company Looks Like
Many people ask me, “why have you stayed in the same organization for so long? What was it that made you stay? Did you ever look for other jobs or…