Watch Jeanne Bliss’s Webinar: How to Provide Customer Service That Would “Make Mom Proud”

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer…

3 KPIs To Track if You Want to Boost Your Customer Experience

What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand? Do you want to improve…

5 Customer Effort Villains and their Kryptonite

1.  Not Starting at Google 2.  Unguided Experiences 3.  Hard to Find Information 4.  Basic Support Submittal Forms 5.  Wounded Agent Experiences “The less effort a customer goes through to…