1. Not Starting at Google 2. Unguided Experiences 3. Hard to Find Information 4. Basic Support Submittal Forms 5. Wounded Agent Experiences “The less effort a customer goes through to…
The Best Help Desk Software for Small Business
The times they are a-changing, and that goes double for the small business world. Customers, their habits and preferences, they’ve evolved a lot over the last several years—and customer support…
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10 Tips to Increase Productivity in a Team
Increasing a team’s productivity can be very important when it comes to successfully completing a task or a campaign you’re working to deliver. No matter how productive and effective your…
Top Tips to Deliver the Best Customer Experience
Every company wants to be customer-forward nowadays, probably because people know that, ultimately, it’s the customer that keeps them in business. Without the customer paying for your product, talking about…