How many times have you finished off the last bite of your lunch and wished that there was either more food, or you had more time to spend? For people…
3 Untapped Opportunities for Preventing Customer Support Team Burnout
I have always wondered how someone who loves to help people can ever get bored of that at some point in their career. Perhaps you entered a career in customer…
Don't miss our latest success secrets
Want the best customer support and startup content delivered straight to your inbox?
How to Boost Customer Retention with Unified Customer Support
When you give your customers exceptional support, they are 4 times more likely to reward you with their loyalty. But what does exceptional support look like in 2016? You could…
Attract Amazing Talent with the Right Customer Service Job Description
Before you begin searching for the perfect candidates for an open position in customer service, it helps to do some reflection. That is, you need to sit down and clearly…