We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and…
7 Ways to Get Better at Customer Service
Customer service and experience have taken on a growing urgency for businesses large and small. Offering customers out-of-this-world customer experience is one of the most effective ways today’s businesses can…
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10 Most Common Customer Service Complaints and How to Fix Them
Introduction While most customer service and support interactions are different on a day-to-day basis, there are a few scenarios and responses that come up every day. While there may be…
Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots
When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a…