Many companies offer great products but tend to overlook the fact that with any product or service, users WILL have questions, and as a business, one must provide easy to…
5 Ways Live Chat Improves Your Customer Support
At Kayako, we’re big proponents of live chat customer support. That’s because we know how powerful it can be at helping boost your customers’ experience—and your business in the process….
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Kayako’s Help Desk as a Platform
When looking for the best help desk several factors should be considered. For instance, you’d want a help desk that can cater to your small business and scale as you…
5 Ways to Empower Teams to Deliver Great Customer Service
There is a lot of focus on employee engagement and experience these days. And with good reason, customer-centric culture is the backbone of good customer experience. Richard Branson famously said…