Making Product Adoption Frictionless for the Customer

Remember how exciting buying your first car was?  I do.  It was shiny and new and had that fresh car smell.  I had researched the one I wanted and day…

Modern Leading Morale Steps to Lead Great Customer Service Performance

Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, technical support teams, and ecommerce centers is challenging…

Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch

I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked…

Create Your Own FAQ Template from Scratch

Many companies offer great products but tend to overlook the fact that with any product or service, users WILL have questions, and as a business, one must provide easy to…