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5 Ways to Boost Marketing and Sales with Live Chat

The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…

Hamzah Tariq

Posted July 31, 2019

frictionless product adoption

Making Product Adoption Frictionless for the Customer

Remember how exciting buying your first car was?  I do.  It was shiny and new and had that fresh car smell.  I had researched the one I wanted and day…

Kia Puhm

Kia Puhm

Posted July 18, 2019

kate nasser dignity respect

Modern Leading Morale Steps to Lead Great Customer Service Performance

Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, technical support teams, and ecommerce centers is challenging…

Kate Nasser

Kate Nasser

Posted July 11, 2019

create-a-knowledge-base-template-from-scratch

Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch

I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked…

Stephanie Gonzaga

Posted June 28, 2019

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