Customer Support Software that's feature-rich and easy to use

Kayako is a customer support platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service.

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feature-rich customer support helpdesk software

Multi-channel customer support made easy

personal support
Stay personal as you grow

Manage hundreds or hundreds of thousands of conversations while treating every customer as an individual, not a number.

Learn more about our shared inbox.

excellent customer service
Make excellence the new norm

With all your customer’s interactions readily at hand, turn every conversation into an opportunity for going above and beyond.

Learn more about customer journeys.

focused customer service
Do more with your time

Eliminate repetitive tasks and be more productive by focusing on providing customer service that's personal and connected.

Learn more about our integrations.

Kayko is the only solution that brings us closer to our prospects and customers, all from one place. Whether it’s from social media, email, or live chat, we are always having a single conversation - creating a truly unified customer experience.
customer review logo

AMRITPAL SINGH

Founder of Customer Success Box

Data driven customer service software that helps you support, review, and improve.

monitor team performance and customer satisfaction

Insights

Understand performance and team workload balance with at-a-glance customer support dashboards.

Measure and report

Our customer support software allows you to easily monitor customer satisfaction and your team performance, and instantly improve the metrics that matter.

Optimize your workflow

Take control of your support workload by tracking priority, statuses, and conversation types.

Our customer support software gives your team the functionality they need to provide the best customer service experience

live chat

Live Chat

Provide real-time support with our live chat software through personal conversations.

track your live chat time

Time Tracking

Track billable hours for support your team provides across live chat, email, and social channels.

streamline workflows

Workflows

Easily setup workflows and automate activities to save time and streamline support activities.

measure your success

In-app SLAs

Stay on top of your workload by tracking performance with SLA goals for response and resolution times

Customer Self Service

Self Service

Support your customers with a help desk center thats available 24/7 - even when your team isn't.

integrations

Integrations

Connect to your favorite CRM's and apps like Joomla, Salesforce, Twilio, and Ringcentral

Be more productive with your time

automatically assign support tickets to support teams
Automations

Automate conversation assignment across your customer service and support teams and trigger notifications based on conversation properties.

know when other customer support agents are viewing a conversation or responding to a client
Collision detection

Reduce duplicate effort by understanding when another agent is viewing or already replying to a conversation.

set SLA goals within the app for response and resolution times
SLAs

Stay on top of your workload by tracking performance with SLA goals for response and resolution times.

track time spent by customer support personnel assisting clients across multiple channels
Time tracking

Know exactly which clients and issues cause headaches for your customer support team, and see how productive they really are.

Customer information at your fingertips

Customer journey

Visualize your customer's journey and unify all their interactions so your customer support team can provide contextual support that's relevant and helpful.

Learn more about customer journeys

Integrations

Bring customer activities from over 700+ apps for immediate context.

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integrate with pupular CRM, CMS and payment solutions

customer information and history at your fingertips

Customer support software with integrated live chat

Kayako Messenger

Support customers with an instinctively easy and natural way to talk.

Proactive engagement

Engage visitors and convert them into customers with proactive messages based on their behavior.

customer support with our integrated live chat software
Mobile support

Help customers wherever they are: Kayako's live chat messenger works perfectly through mobile browsers. You can also easily embed our live chat software in your own iOS and Android mobile apps.

Learn more about live chat
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