So, you’re looking for a Zendesk alternative?

Zendesk is a helpdesk that helps you host a knowledgebase and answer support tickets - if that’s all you want to do. But to deliver a great customer experience, you'll probably need something that's a little more Zen, and a little less Desk.

To deliver a great customer experience, you need to think beyond the traditional helpdesk. Your customers don't see themselves as faceless support tickets, so why use software that doesn't let you treat your customers as individuals?

Kayako is different from traditional helpdesks. Kayako is a customer service platform that’s used by over 131,000 support pros who, like you, want to get better at customer service.

Below, you’ll learn the five most important reasons why businesses choose Kayako as an alternative to Zendesk. And if you have questions, we're here to help.


Jamie Co-founder, Kayako

Reason No.

Understand your customer like never before

Know who your customer is, what they've done, and what they're is key to delivering a personal customer experience. Kayako puts everything your team need to craft the perfect response at their fingertips.

Reason No.

No more reply-all email chains: collaborate on Kayako

Bring in collaborators from finance, marketing, sales, product, or engineering, to help add context and give help. Internal conversations happen in cases, so no important information is lost.

Reason No.

Cross-channel conversations make life easier

Your customers want to interact with your brand across every channel seamlessly. Kayako keeps the conversation going across multiple channels. Better for your customer, and better for you.

Reason No.

Join up your customer data for a joined-up customer experience

Connect over 500 business apps to Kayako with ease. Pull customer data from the other tools and apps you already use into Kayako, so your team don't have to switch apps to get the information they need.

Sarah Chambers
Director of Support
Reason No.

Customer support teams deserve expert customer support

Everyone at Kayako is dedicated to helping you get better at customer service. Whether you're looking for help with Kayako or want some advice on best practices, we're here to help.

Build closer relationships

Kayako as a Zendesk Alternative helps you understand your customer better - so you can provide the right support at the right time, in their context.

Work better together

Kayako removes the distance between your team and your customers - so you can provide better support, quicker.

Go beyond delight

Your customer wants more than just delight. Surprise them with effortless customer service that makes a difference.

Make customer service your competitive advantage

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