Zendesk Alternative - Zendesk vs. Kayako Comparison

Zendesk is a help desk that helps you host a knowledgebase and answer trouble tickets - if that’s all you want to do. But to deliver modern, personal customer service, you'll probably need something that's a little more Zen, and a little less Desk.

Kayako is effortless customer service software that’s used by thousands of businesses who, like you, want to support their customers effortlessly. It is modern, beautiful and a joy for your team to use and doesn't get in the way of you and your customer.

Below, you’ll learn the five most important reasons why businesses choose Kayako as an alternative to Zendesk. And if you have questions, we're here to help.

Reason No.

Truly understand your customer

Knowing your customer is key to delivering a personal customer experience. Kayako gives your agents super-powers: read between the lines and see what the customer has done, as well as what they've said.

Reason No.

Collaborate with other teams for free

With free Collaborator users in all Kayako plans, it's easy to keep everyone on the same page. Loop in finance, marketing, product and management with ease. Private conversations happen in cases, so no important information is lost to someone's own inbox.

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Reason No.

Truly multichannel conversations

All your conversations happen in one beautiful, easy-to-use agent interface. Kayako lets you switch channels, even in the same conversation (unlike Zendesk, which creates separate tickets as your customer goes from email to Twitter to live chat, and forces you to use different apps).

Reason No.

Connect the dots with easy integrations

Connect over 700 business apps to Kayako with ease, and pull customer data from the other tools and apps you already use into Kayako, so your team don't have to switch apps to get the information they need.

Sarah Chambers
Director of Support
Reason No.

Customer support teams deserve expert customer support

Everyone at Kayako is dedicated to helping you get better at customer service. Whether you're looking for help with Kayako or want some advice on best practices, we're here to help you do more, do better and scale.

Stay personal as you grow

Manage hundreds or thousands of conversations while treating every customer as an individual, not a number.

Support customers as a team

Collaborate in a shared multi-channel inbox to provide faster responses and better answers, together.

Truly understand your customer

Bring all your customer information and activity into one place to understand your customer better than anyone else can.

Make customer service your competitive advantage

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