Zendesk is a help desk that helps you host a knowledgebase and answer trouble tickets - if that’s all you want to do. But to deliver modern, personal customer service, you'll probably need something that's a little more Zen, and a little less Desk.
Kayako is effortless customer service software that’s used by thousands of businesses who, like you, want to support their customers effortlessly. It is modern, beautiful and a joy for your team to use and doesn't get in the way of you and your customer.
Below, you’ll learn the five most important reasons why businesses choose Kayako as an alternative to Zendesk. And if you have questions, we're here to help.
Jamie Co-founder, Kayako
Knowing your customer is key to delivering a personal customer experience. Kayako gives your agents super-powers: read between the lines and see what the customer has done, as well as what they've said.
With free Collaborator users in all Kayako plans, it's easy to keep everyone on the same page. Loop in finance, marketing, product and management with ease. Private conversations happen in cases, so no important information is lost to someone's own inbox.
Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
All your conversations happen in one beautiful, easy-to-use agent interface. Kayako lets you switch channels, even in the same conversation (unlike Zendesk, which creates separate tickets as your customer goes from email to Twitter to live chat, and forces you to use different apps).
Connect over 700 business apps to Kayako with ease, and pull customer data from the other tools and apps you already use into Kayako, so your team don't have to switch apps to get the information they need.
Manage hundreds or thousands of conversations while treating every customer as an individual, not a number.
Collaborate in a shared multi-channel inbox to provide faster responses and better answers, together.
Bring all your customer information and activity into one place to understand your customer better than anyone else can.