Zendesk is a helpdesk that helps you host a knowledgebase and answer support tickets - if that’s all you want to do. But to deliver a great customer experience, you'll probably need something that's a little more Zen, and a little less Desk.
To deliver a great customer experience, you need to think beyond the traditional helpdesk. Your customers don't see themselves as faceless support tickets, so why use software that doesn't let you treat your customers as individuals?
Kayako is different from traditional helpdesks. Kayako is a customer service platform that’s used by over 131,000 support pros who, like you, want to get better at customer service.
Below, you’ll learn the five most important reasons why businesses choose Kayako as an alternative to Zendesk. And if you have questions, we're here to help.
Jamie Co-founder, Kayako
Know who your customer is, what they've done, and what they're is key to delivering a personal customer experience. Kayako puts everything your team need to craft the perfect response at their fingertips.
Bring in collaborators from finance, marketing, sales, product, or engineering, to help add context and give help. Internal conversations happen in cases, so no important information is lost.
Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
Your customers want to interact with your brand across every channel seamlessly. Kayako keeps the conversation going across multiple channels. Better for your customer, and better for you.
Connect over 500 business apps to Kayako with ease. Pull customer data from the other tools and apps you already use into Kayako, so your team don't have to switch apps to get the information they need.
Kayako helps you understand your customer better - so you can provide the right support at the right time, in their context.
Kayako removes the distance between your team and your customers - so you can provide better support, quicker.
Your customer wants more than just delight. Surprise them with effortless customer service that makes a difference.