Provide the best customer experience through conversations that offer context into your customer's journey. Unlike other ticketing softwares this allows you to understand your customers better and provide support that's personal.
In today’s world of multi-channel customer interactions, businesses are in search of the best tools that can help consolidate all the customer conversations agents have across live chat, email and social media. With the help of an IT ticketing system businesses are able to optimize their customer service and support departments. The ability to respond quickly and accurately and above all, provide a connected and personal experience can have a major impact on how happy your customer’s are. At Kayako we have achieved this by bringing together every interaction your customer has with your business. You are able to pull every customer interaction with your business into our helpdesk ticketing system and present your agents with a comprehensive customer journey. These interactions can range from purchases and returns to technical support queries. This approach empowers your customer support team by giving them the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.
Kayako comes with features that help your agents work smarter and as a result, deliver more in less time. Your support team’s productivity increases by leveraging out of the box features such as canned responses, collaborators, and notes. The benefit of each of these features sets Kayako apart from the competition as one of the best help desk and ticketing system softwares on the market. Teams across your organization can collaborate on customer issues and immediately provide responses without having to communicate outside of the application via email, phone or third party chat applications.
Help customers in real-time with live chat and deliver support that’s personal by treating your customers like individuals and not tickets. Offer the special treatment they deserve!
Capture your customer's journey in a way a ticket never could. All the context you need to provide the best customer experience is at your fingertips
Whether you're a startup or a growing business, Kayako has you covered. With a range of plans that are affordable and easy on your pockets, you can start off small and scale with Kayako as your business grows. With three available plans to choose from: Inbox, Growth, and Scale, and starting at $15/agent, Kayako is well positioned to cater to your small and mid-sized businesses. Inbox, our starter plan, includes all the features a small business would need to provide a fantastic customer support experience. With a self-service knowledge base, multi-channel support, smart insights and easy integrations with over 600+ apps, your agents are set to deliver support your customers will love.
With Kayako you get more than just a helpdesk ticketing system software. You get a powerful customer service platform at a friendly price point with out-of-the-box features that enables your team to provide the best customer support.
Support customers across live chat, email, and social media
Visualize your team's workload and performance with at-a-glance dashboards for key support metrics
Let customers find what they're looking for even when your team is unavailable
Keep customers happy through personal real-time conversations
All your customer's interactions and activities in one place for your team to deliver personal, contextual support.
Setup workflows and automate activities to save time
Measure customer happiness for support interactions and learn where you can improve
Get help from other departments with FREE collaborators
Connect to your favorite CRM's and apps like Salesforce, Twilio and Ringcentral
I love that with Kayako, I can have conversations with my customers instead of just treating them like faceless tickets. This is the easiest and most efficient customer support tool that we've ever seen - and highly customizable. They're light-years beyond anyone else on the market.