Ready to love your inbox again?

Manage all your customer conversations with a shared team inbox.

Take control of your inbox

Custom Views

Keep all of your customers conversations organized and accessible.

Tags

Easily categorize email conversations for quick handling, reference, and analytics

Assigning Conversations

Automatically route conversations to the best people, and assign conversations so nothing slips through the cracks.

Tired of forwarding emails, complicated email chains, and lost messages?

Your inbox shouldn't be a black hole of frustration.

Kayako is an absolutely fantastic app that helps to keep us organized and our customers happy.

CHRIS NOTLEY-SMITH


Marketing Manager

Do more with less effort

Macros and Canned Responses

Eliminate redundant busy work with pre-prepared responses and actions to save time.

Help Center

Reduce inbound email conversations by creating a Help Center for customers to reference.

Insights

Gain a better understanding of conversation volume and key metrics like customer satisfaction and first reply time.

Bringing it all together for a supercharged shared inbox

Multichannel

Visualize your customer’s journey and unify their interactions across email, Facebook, Twitter, and live chat channels.

Notes

Share information and next steps, and collaborate on question with private notes instead of email back-and-forth.

Collision detection

See when another agent is viewing or replying to a conversation to reduce duplicate effort.

Integrations

Bring another dimension to email by connecting your favorite apps to your customer conversations.

Respond to customers anytime, anywhere

Great support doesn't stop when you leave your desk. Now everything you need to collaborate on customer conversations fits perfectly in your pocket.

Top reasons to ditch your email client for a Kayako shared inbox

Unified inbox

Never switch between multiple accounts again.

Measure performance

Get insight into how your agents are performing as individuals and as one team.

No more headaches

Streamline conversations, notes, and customer context in one place and eliminate miscommunication.

Increase productivity

Introduce ownership and more productive handling of inbound queries to your team’s workflow.

Make customer service your competitive advantage Sign up for the free trial

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