We are fanatical about protecting your data. Multiple layers of enterprise-class security protect our product, platform, and processes. It’s why thousands of organizations, from entrepreneurs to Fortune 100 businesses, trust Kayako.
We’ve thought hard about how to make working with Kayako simple but secure.
Authenticate agents and customers against your own systems or third-party apps.
Kayako supports 2FA (for both your team and your customers) to add an extra layer of protection to user accounts.
We follow best practices by irreversibly hashing user passwords and never storing them in plain text.
The Kayako API is restricted to authorized users based on username and password or username and API tokens.
You can configure multiple roles, access rights and restrictions for your team in Kayako.
Your Kayako agent area can be configured to only allow access from specific IP address ranges.
To help prevent spoofing and maximize deliverability, we support both DKIM and SPF authorization for outbound emails from Kayako.
Kayako’s built-in filtering service prevents unwanted spam from creating a Case or being published on your Help Center.
With Kayako, you can define custom password and security policies to match those of your organization.
We set ourselves rigorous, exacting standards for platform security. And we exceed them. Your data is secure with us.