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An agent is any user within your business who can communicate with customers through Kayako. Every manager, support rep, and administrator will need an agent account.
Collaborators bring other people in your business closer to your customers. Anyone can join as a collaborator - they’re free! They can view/work on cases and leave internal notes, but they can’t send outbound communications.
Of course! When you sign up for your free 30 day Kayako trial, you'll have access to all the features of our Growth plan. If you want to try another plan, just ask. When you’re confident Kayako is right for you, you can buy any plan from within your trial account.
If you choose monthly billing, you can upgrade, downgrade, or cancel anytime, hassle-free. If you choose to pay annually, you can upgrade at any time, and make adjustments to apply from the start of your next billing period.
It’s really easy to add or remove agents whenever you like, all from within your account. Changes will apply from the start of your next billing period.
Absolutely - we’re fanatical about security. We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Find out more.
We built Kayako because we believe traditional helpdesks just aren’t helpful anymore. Customer service software needs to be beautifully simple - but if it doesn’t help you get better, you can’t improve. You need a platform that will help you build closer relationships with your customers, work better together as a team, and deliver experiences that go beyond delight. Not just do more of the same.
Kayako is an investment in your customer experience to build a competitive advantage: effortless, delightful customer service. We set our pricing at a level that lets us grow as you grow, so we too can continuously improve and innovate, and fulfill our goal of helping every business get better at customer service.
|Messenger - proactive engagement rules|
|Collaborators||Up to 10||Up to 25||Unlimited|
|Custom case fields|
|Help Center & Self-Service|
|Rich text Help Center articles|
|Social sign-in for Help Center|
|Help Center article rating|
|Suggested answers for customers|
|Responsive, mobile-friendly Help Center|
|Agent collision prevention|
|Custom case forms|
|Internal Help Center|
|Case attachments||Up to 10MB||Up to 20MB||Up to 20MB|
|Two-way email processing|
|SLA plans||Single plan||Multiple plans||Multiple plans|
|Business hours||Single set||Multiple sets||Multiple sets|
|Business hour holidays|
|Custom case priorities|
|Custom case statuses|
|Custom case types|
|Case satisfaction ratings|
|Help Center insights|
|Google Analytics for Help Center|
|Branding & Customization|
|Full Help Center layout customization|
|Custom domain name|
|Customizable email templates|
|Multiple brand support|
|SSL for custom domains|
|REST API||Up to 200 requests per minute||Up to 400 requests per minute||Up to 700 requests per minute|
|Multi-language support||Single language||Multiple||Multiple|
|Single sign-on API for agents|
|Single sign-on API for customers|
|Two-factor authentication for agents|
|Two-factor authentication for customers|
|Network access restrictions|
|Custom password policies for customers|
|Custom password policies for agents|
|Digitally signed emails (DKIM)|
|Custom roles and permissions|
|Uptime and availability guarantee|
|Content Delivery Network|
|Support & Success|
|Customer success manager|