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An agent is any user within your business who can communicate with customers through Kayako. Every manager, support rep, and administrator will need an agent account.
Collaborators bring other people in your business closer to your customers. Anyone can join as a collaborator - they’re free! They can view/work on customer conversations and leave internal notes, but they can’t send outbound communications.
Of course! When you sign up for your free 14 day Kayako trial, you'll have access to all the features of our Growth plan. If you want to try another plan, just ask. When you’re confident Kayako is right for you, you can buy any plan from within your trial account.
If you choose monthly billing, you can upgrade, downgrade, or cancel anytime, hassle-free. If you choose to pay annually, you can upgrade and make adjustments at any time.
It’s really easy to add or remove agents whenever you like, all from within your account.
Absolutely - we’re fanatical about security. We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Find out more.
Get colleagues from across your business involved with your customer experience. Collaborators can leave internal notes, contribute to conversations, and draft help center articles while your agents handle the conversation. Included for free with every Kayako plan.Find out more
We built Kayako because we believe traditional helpdesks just aren’t helpful anymore. Customer service software needs to be beautifully simple - but if it doesn’t help you get better, you can’t improve. You need a platform that will help you build closer relationships with your customers, work better together as a team, and deliver experiences that go beyond delight. Not just do more of the same.
Kayako is an investment in your customer experience to build a competitive advantage: effortless, delightful customer service. We set our pricing at a level that lets us grow as you grow, so we too can continuously improve and innovate, and fulfill our goal of helping every business get better at customer service.
|Messenger - proactive engagement rules|
|Collaborators||Up to 3||Up to 10||Up to 20|
|User activity and events history||30 days history||Unlimited history||Unlimited history|
|Help Center & Self-Service|
|Rich text Help Center articles|
|Social sign-in for Help Center|
|Help Center article rating|
|Suggested answers for customers|
|Responsive, mobile-friendly Help Center|
|Localized self-service content (over 30+ languages supported)||1 language||Multiple languages||Multiple languages|
|Agent collision prevention|
|Custom conversation forms|
|Internal Help Center|
|Conversation attachments||Up to 10MB||Up to 20MB||Up to 20MB|
|Two-way email processing|
|SLA plans||Single plan||Multiple plans||Multiple plans|
|Business hours||Single set||Multiple sets||Multiple sets|
|Business hour holidays|
|Custom conversation statuses|
|Custom conversation types|
|Advanced Insights - coming soon|
|Conversation satisfaction ratings|
|Help Center insights|
|Google Analytics for Help Center|
|Branding & Customization|
|Full Help Center layout customization|
|Custom domain name|
|Customizable email templates|
|Multiple brand support||2 brands||Unlimited brands|
|SSL for custom domains|
|REST API||Up to 200 requests per minute||Up to 300 requests per minute||Up to 500 requests per minute|
|Multi-language support||Single language||Multiple||Multiple|
|Single sign-on API for agents|
|Single sign-on API for customers|
|Two-factor authentication for agents|
|Two-factor authentication for customers|
|Network access restrictions|
|Custom password policies for customers|
|Custom password policies for agents|
|Digitally signed emails (DKIM)|
|Custom roles and permissions|
|Uptime and availability guarantee|
|Content Delivery Network|
|Data center location|
|Support & Success|
|Customer success manager|