Simple and transparent pricing
Plans for teams and businesses of every stage, shape and size
Inbox
A shared email, chat, and social inbox for small teams
$15
per agent per month
- Live chat and email
- Basic Help Center
- Mobile SDK
- 600+ integrations with Zapier
- Email, chat and social
- Basic Help Center
- Assignment rules
- Insights
- Collision prevention
- Reply-only macros
Growth
Customer service software for growing teams
$3040
per agent per month
- Everything in Inbox, plus:
- Powerful automation rules
- Custom views, fields, and forms
- Custom reporting
- Multi-brand, multi-language
- Advanced Help Center customization
- Organization profiles
Scale
Customer service software for larger teams and businesses
$6070
per agent per month
- Everything in Growth, plus:
- Advanced workflow customization
- Internal Help Center
- Shared organizations
- Custom security policies
- Custom roles and permissions
- Salesforce integration
Our Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.
Prices shown are billed annually.
A few frequently asked questions
Looking for something else? Let's talk.
What’s an agent?
An agent is any user within your business who can communicate with customers through Kayako. Every manager, support rep, and administrator will need an agent account.
What’s a collaborator?
Collaborators bring other people in your business closer to your customers. Anyone can join as a collaborator - they’re free! They can view and work on customer conversations and leave internal notes, but they can’t send outbound communications.
Can I try Kayako for free?
Of course! You can trial any Kayako plan free for 14 days. If you want to try another plan, just ask. When you’re confident Kayako is right for you, you can buy any plan from within your trial account.
Can I add/remove agents?
It’s really easy to add or remove agents whenever you like, all from within your account.
Is my data safe and secure?
Absolutely - we’re fanatical about security. We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Learn more about Kayako security.
Bring all hands on deck with Collaborators
It's easy to invite colleagues to Kayako and bring them in the loop. Collaborators can see conversations, leave private notes and draft Help Center articles while your agents handle the conversation.
Find out more
We built Kayako because we believe traditional helpdesks just aren’t helpful anymore. Customer service software needs to be beautifully simple - but if it doesn’t help you get better, you can’t improve. You need a platform that will help you build closer relationships with your customers, work better together as a team, and deliver experiences that go beyond delight. Not just do more of the same.
Kayako is an investment in your customer experience to build a competitive advantage: effortless, delightful customer service. We set our pricing at a level that lets us grow as you grow, so we too can continuously improve and innovate, and fulfill our goal of helping every business get better at customer service.
Jamie Edwards
COO
Varun Shoor
Former CEO
Compare plans: find the perfect one for you
Inbox |
Growth |
Scale |
|
|---|---|---|---|
| Pricing | |||
| Pricing per agent, per month - paid annually | $15 | $30 | $60 |
| Custom Licensing agreement | Available in Enterprise | ||
| Communicate | |||
| Unified conversations |  |
|
|
|
|
|
|
| Live chat - Kayako Messenger | |
|
|
|
|
|
|
|
|
|
|
| Multiple channels | Up to 5 channels | Up to 15 channels | Up to 20 channels |
| Live chat proactive engagement rules | Up to 2 | Up to 15 | Up to 15 |
| Collaborate | |||
| Collaborators | Up to 5 | Up to 10 | |
| Teams | 5 teams | 10 teams | 15 teams |
| Agent collision prevention | |
|
|
| @mentions | |
|
|
| Context | |||
| User profiles | |
|
|
| Organization profiles | |
|
|
| Shared organizations | |
||
| Customer journeys | 30 days | Unlimited | Unlimited |
| Custom conversation fields | |
|
|
| Custom user and organization fields | |
|
|
| Self-service | |||
| Help Center | |
|
|
| Rich text Help Center articles | |
|
|
| Social sign-in for Help Center | |
|
|
| Help Center article rating | |
|
|
| Customer request portal | |
|
|
| Suggested answers for customers | |
|
|
| Responsive, mobile-friendly Help Center | |
|
|
| Offer localized self-service content: choose from over 30 languages | Single language | Multiple languages | Multiple languages |
| Productivity | |||
| Unified Search | |
|
|
| Reply-only macros | |
|
|
| Macros | |
|
|
| Macro placeholders | |
|
|
| Custom conversation views | |
|
|
| Restricted conversation views | |
||
| Time tracking | |
|
|
| Productivity tracking | |
||
| Conversation forms | Up to 2 | Unlimited | |
| Internal Help Center | |
||
| Conversation attachments | Up to 20MB | Up to 20MB | Up to 20MB |
| Two-way email processing | |
|
|
| Workflow | |||
| SLAs | 1 SLA | Multiple SLAs | |
| Assignment rules | |
|
|
| Trigger automations | |
|
|
| Monitor automations | |
|
|
| Business hours | Single set | Multiple sets | |
| Business hour holidays | |
|
|
| Support workflow | |
Custom statuses, priority levels and types | |
| Suspended messages | |
|
|
| Insights | |||
| Basic Insights | |
|
|
| Advanced Insights | |
|
|
| SLA reporting | |
|
|
| Conversation satisfaction ratings | |
|
|
| Help Center insights | |
|
|
| Google Analytics for Help Center | |
|
|
| Branding & Customization | |||
| Help center branding customization | |
|
|
| Full Help Center layout customization | |
|
|
| Custom domain name | |
|
|
| Custom SSL support | |
|
|
| Customizable email templates | |
|
|
| Multiple brand support | 1 brand | 2 brands | 5 brands |
| Branding removal (email) | |
|
|
| Branding removal (Help Center) | |
|
|
| Branding removal (Kayako Messenger) | |
|
|
| Advanced Help Center customization | |
|
|
| Integrations | |||
| Zapier integration | |
|
|
| Endpoints | |
|
|
| Webhooks | |
|
|
| Slack integration | |
|
|
| REST API | 200 requests per minute | 300 requests per minute | 500 requests per minute |
| Native Salesforce integration | |
||
| Custom and private apps | |
|
|
| Internationalization | |||
| Multi-language support | Single language | Multiple | Multiple |
| Security and Platform | |||
| Log in with Google | |
|
|
| Single sign-on API for agents | |
|
|
| Single sign-on API for customers | |
|
|
| SSL encryption | |
|
|
| Two-factor authentication for agents | |
|
|
| Two-factor authentication for customers | |
|
|
| Network access restrictions | |
||
| Custom password policies for customers | |
||
| Custom password policies for agents | |
||
| Digitally signed emails (DKIM) | |
|
|
| SPF | |
|
|
| Custom roles and permissions | |
||
| Access logs | |
|
|
| Content Delivery Network | |
|
|
| EU/EEA data center location | |
|
|
| Guaranteed availability SLA | Enterprise | ||
| Support & Success | |||
| Self-service support | |
|
|
| Email support | |
|
|
| Live support | |
|
|
| Customer Success Manager | Available in Enterprise | ||
| Onboarding | Available in Enterprise | ||
| Phone callback support | Available in Enterprise | ||