Plans for teams and businesses of every stage, shape and size
per agent per month
per agent per month
per agent per month
Our Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.
Prices shown are billed annually.
Looking for something else? Let's talk.
An agent is any user within your business who can communicate with customers through Kayako. Every manager, support rep, and administrator will need an agent account.
Collaborators bring other people in your business closer to your customers. Anyone can join as a collaborator - they’re free! They can view and work on customer conversations and leave internal notes, but they can’t send outbound communications.
Of course! You can trial any Kayako plan free for 14 days. If you want to try another plan, just ask. When you’re confident Kayako is right for you, you can buy any plan from within your trial account.
It’s really easy to add or remove agents whenever you like, all from within your account.
Absolutely - we’re fanatical about security. We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Learn more about Kayako security.
It's easy to invite colleagues to Kayako and bring them in the loop. Collaborators can see conversations, leave private notes and draft Help Center articles while your agents handle the conversation.Find out more
We built Kayako because we believe traditional helpdesks just aren’t helpful anymore. Customer service software needs to be beautifully simple - but if it doesn’t help you get better, you can’t improve. You need a platform that will help you build closer relationships with your customers, work better together as a team, and deliver experiences that go beyond delight. Not just do more of the same.
Kayako is an investment in your customer experience to build a competitive advantage: effortless, delightful customer service. We set our pricing at a level that lets us grow as you grow, so we too can continuously improve and innovate, and fulfill our goal of helping every business get better at customer service.
|Pricing per agent, per month - paid annually||$15||$30||$60|
|Custom Licensing agreement||Available in Enterprise|
|Live chat - Kayako Messenger|
|Multiple channels||Up to 5 channels||Up to 15 channels||Up to 20 channels|
|Live chat proactive engagement rules||Up to 2||Up to 15||Up to 15|
|Collaborators||Up to 5||Up to 10|
|Teams||5 teams||10 teams||15 teams|
|Agent collision prevention|
|Customer journeys||30 days||Unlimited||Unlimited|
|Custom conversation fields|
|Custom user and organization fields|
|Rich text Help Center articles|
|Social sign-in for Help Center|
|Help Center article rating|
|Customer request portal|
|Suggested answers for customers|
|Responsive, mobile-friendly Help Center|
|Offer localized self-service content: choose from over 30 languages||Single language||Multiple languages||Multiple languages|
|Custom conversation views|
|Restricted conversation views|
|Conversation forms||Up to 2||Unlimited|
|Internal Help Center|
|Two-way email processing|
|SLAs||1 SLA||Multiple SLAs|
|Business hours||Single set||Multiple sets|
|Business hour holidays|
|Support workflow||Custom statuses, priority levels and types|
|Conversation satisfaction ratings|
|Help Center insights|
|Google Analytics for Help Center|
|Branding & Customization|
|Help center branding customization|
|Full Help Center layout customization|
|Custom domain name|
|Custom SSL support|
|Customizable email templates|
|Multiple brand support||1 brand||2 brands||5 brands|
|Branding removal (email)|
|Branding removal (Help Center)|
|Branding removal (Kayako Messenger)|
|Advanced Help Center customization|
|REST API||200 requests per minute||300 requests per minute||500 requests per minute|
|Native Salesforce integration|
|Custom and private apps|
|Multi-language support||Single language||Multiple||Multiple|
|Security and Platform|
|Log in with Google|
|Single sign-on API for agents|
|Single sign-on API for customers|
|Two-factor authentication for agents|
|Two-factor authentication for customers|
|Network access restrictions|
|Custom password policies for customers|
|Custom password policies for agents|
|Digitally signed emails (DKIM)|
|Custom roles and permissions|
|Content Delivery Network|
|EU/EEA data center location|
|Guaranteed availability SLA||Enterprise|
|Support & Success|
|Customer Success Manager||Available in Enterprise|
|Onboarding||Available in Enterprise|
|Phone callback support||Available in Enterprise|