Start creating effortless and memorable customer experiences today

Standard
For small teams getting started

$20

per agent/month billed annually

$24 billed monthly

Start trial

 

  • Unified conversations
  • Customer events and activities
  • Automations and business rules
  • Help Center
  • Messenger
  • SLA
  • Apps and integrations
  • Insights

3 Free Collaborators

Growth
For expanding teams gaining momentum

$40

per agent/month billed annually

$49 billed monthly

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Everything in Standard, plus

  • Multiple SLAs
  • Multi-brand support
  • Multiple language support
  • Agent collision prevention
  • Shared custom views
  • Shared organization access
  • Unlimited customer activity history
  • Custom reporting (coming soon)

10 Free Collaborators

Enterprise
For established businesses aiming to optimize

$90

per agent/month billed annually

$109 billed monthly

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Everything in Growth, plus

  • Unlimited multi-brand support
  • Internal Help Center
  • Custom roles and permissions
  • Custom case properties
  • Custom security policies
  • Uptime guarantee
  • Customer Success onboarding
  • Phone callback support

20 Free Collaborators

These businesses are getting better at customer service with Kayako

Compare plans or Start your free trial

A few frequently asked questions

Looking for something else? Let's talk.

What’s an agent?

An agent is any user within your business who can communicate with customers through Kayako. Every manager, support rep, and administrator will need an agent account.

What’s a collaborator?

Collaborators bring other people in your business closer to your customers. Anyone can join as a collaborator - they’re free! They can view/work on cases and leave internal notes, but they can’t send outbound communications.

Can I try Kayako for free?

Of course! When you sign up for your free 14 day Kayako trial, you'll have access to all the features of our Growth plan. If you want to try another plan, just ask. When you’re confident Kayako is right for you, you can buy any plan from within your trial account.

Can I change or cancel my plan?

If you choose monthly billing, you can upgrade, downgrade, or cancel anytime, hassle-free. If you choose to pay annually, you can upgrade at any time, and make adjustments to apply from the start of your next billing period.

Can I add/remove agents?

It’s really easy to add or remove agents whenever you like, all from within your account. Changes will apply from the start of your next billing period.

Is my data safe and secure?

Absolutely - we’re fanatical about security. We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Find out more.

Bridge the gap with Kayako Collaborators

Get colleagues from across your business involved with your customer experience. Collaborators can leave internal notes, contribute to cases, and draft help center articles while your agents handle the conversation.

Find out more

Kayako on pricing

We built Kayako because we believe traditional helpdesks just aren’t helpful anymore. Customer service software needs to be beautifully simple - but if it doesn’t help you get better, you can’t improve. You need a platform that will help you build closer relationships with your customers, work better together as a team, and deliver experiences that go beyond delight. Not just do more of the same.

Kayako is an investment in your customer experience to build a competitive advantage: effortless, delightful customer service. We set our pricing at a level that lets us grow as you grow, so we too can continuously improve and innovate, and fulfill our goal of helping every business get better at customer service.

Jamie Edwards

COO

Varun Shoor

CEO

Compare plans: find the perfect one for you

Standard

Start trial

Growth

Start trial

Enterprise

Start trial

Communicate
Unified Cases
Email
Messenger
Twitter
Facebook
Messenger - proactive engagement rules
Collaborate
Collaborators Up to 3 Up to 10 Up to 20
Teams
User profiles
Organization profiles
User activity and events history 30 days history Unlimited history Unlimited history
Shared organizations
Custom case fields
Help Center & Self-Service
Help Center
Rich text Help Center articles
Social sign-in for Help Center
Help Center article rating
Requests
Suggested answers for customers
Responsive, mobile-friendly Help Center
Productivity
Unified Search
Agent collision prevention
Macros
Macro placeholders
Case views
Team-specific case views
Custom case forms
Internal Help Center
Case attachments Up to 10MB Up to 20MB Up to 20MB
Two-way email processing
Workflow
SLA plans Single plan Multiple plans Multiple plans
Trigger automations
Monitor automations
Business hours Single set Multiple sets Multiple sets
Business hour holidays
Custom case priorities
Custom case statuses
Custom case types
Suspended messages
Insights
Insights
Advanced insights
SLA reporting
Case satisfaction ratings
Help Center insights
Google Analytics for Help Center
Branding & Customization
Full Help Center layout customization
Custom domain name
Customizable email templates
Multiple brand support 2 brands Unlimited brands
SSL for custom domains
Integrations
Zapier integration
Endpoints
Webhooks
Slack integration
REST API Up to 200 requests per minute Up to 300 requests per minute Up to 500 requests per minute
Internationalization
Multi-language support Single language Multiple Multiple
Security
Single sign-on API for agents
Single sign-on API for customers
SSL
Two-factor authentication for agents
Two-factor authentication for customers
Network access restrictions
Custom password policies for customers
Custom password policies for agents
Digitally signed emails (DKIM)
SPF
Custom roles and permissions
Access logs
Platform
Uptime and availability guarantee
Content Delivery Network
Data center location
Support & Success
Self-service support
Email support
Live support
Phone support
Customer success manager