Simple and transparent pricing

Plans for teams and businesses of every stage, shape and size

Inbox

A shared email, chat, and social inbox for small teams

$15

per agent per month

Start free trial

 
  • Live chat and email
  • Basic Help Center
  • Mobile SDK
  • 600+ integrations with Zapier
  • Email, chat and social
  • Basic Help Center
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros

Scale

Customer service software for larger teams and businesses

$6070

per agent per month

Start free trial

Free collaborators
  • Everything in Growth, plus:
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration

Our Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.

Prices shown are billed annually.

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A few frequently asked questions

Looking for something else? Let's talk.

What’s an agent?

An agent is any user within your business who can communicate with customers through Kayako. Every manager, support rep, and administrator will need an agent account.

What’s a collaborator?

Collaborators bring other people in your business closer to your customers. Anyone can join as a collaborator - they’re free! They can view and work on customer conversations and leave internal notes, but they can’t send outbound communications.

Can I try Kayako for free?

Of course! You can trial any Kayako plan free for 14 days. If you want to try another plan, just ask. When you’re confident Kayako is right for you, you can buy any plan from within your trial account.

Can I add/remove agents?

It’s really easy to add or remove agents whenever you like, all from within your account.

Is my data safe and secure?

Absolutely - we’re fanatical about security. We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Learn more about Kayako security.

Bring all hands on deck with Collaborators

It's easy to invite colleagues to Kayako and bring them in the loop. Collaborators can see conversations, leave private notes and draft Help Center articles while your agents handle the conversation.

Find out more

We built Kayako because we believe traditional helpdesks just aren’t helpful anymore. Customer service software needs to be beautifully simple - but if it doesn’t help you get better, you can’t improve. You need a platform that will help you build closer relationships with your customers, work better together as a team, and deliver experiences that go beyond delight. Not just do more of the same.

Kayako is an investment in your customer experience to build a competitive advantage: effortless, delightful customer service. We set our pricing at a level that lets us grow as you grow, so we too can continuously improve and innovate, and fulfill our goal of helping every business get better at customer service.

Jamie Edwards

COO

Varun Shoor

Former CEO

Compare plans: find the perfect one for you

Inbox

Start your free trial

Growth

Start your free trial

Scale

Start your free trial

Pricing
Pricing per agent, per month - paid annually $15 $30 $60
 
Custom Licensing agreement Available in Enterprise
Communicate
Unified conversations
Email
Live chat - Kayako Messenger
Twitter
Facebook
Multiple channels Up to 5 channels Up to 15 channels Up to 20 channels
Live chat proactive engagement rules Up to 2 Up to 15 Up to 15
Collaborate
Collaborators Up to 5 Up to 10
Teams 5 teams 10 teams 15 teams
Agent collision prevention
@mentions
Context
User profiles
Organization profiles
Shared organizations
Customer journeys 30 days Unlimited Unlimited
Custom conversation fields
Custom user and organization fields
Self-service
Help Center
Rich text Help Center articles
Social sign-in for Help Center
Help Center article rating
Customer request portal
Suggested answers for customers
Responsive, mobile-friendly Help Center
Offer localized self-service content: choose from over 30 languages Single language Multiple languages Multiple languages
Productivity
Unified Search
Reply-only macros
Macros
Macro placeholders
Custom conversation views
Restricted conversation views
Time tracking
Productivity tracking
Conversation forms Up to 2 Unlimited
Internal Help Center
Conversation attachments Up to 20MB Up to 20MB Up to 20MB
Two-way email processing
Workflow
SLAs 1 SLA Multiple SLAs
Assignment rules
Trigger automations
Monitor automations
Business hours Single set Multiple sets
Business hour holidays
Support workflow Custom statuses, priority levels and types
Suspended messages
Insights
Basic Insights
Advanced Insights
SLA reporting
Conversation satisfaction ratings
Help Center insights
Google Analytics for Help Center
Branding & Customization
Help center branding customization
Full Help Center layout customization
Custom domain name
Custom SSL support
Customizable email templates
Multiple brand support 1 brand 2 brands 5 brands
Branding removal (email)
Branding removal (Help Center)
Branding removal (Kayako Messenger)
Advanced Help Center customization
Integrations
Zapier integration
Endpoints
Webhooks
Slack integration
REST API 200 requests per minute 300 requests per minute 500 requests per minute
Native Salesforce integration
Custom and private apps
Internationalization
Multi-language support Single language Multiple Multiple
Security and Platform
Log in with Google
Single sign-on API for agents
Single sign-on API for customers
SSL encryption
Two-factor authentication for agents
Two-factor authentication for customers
Network access restrictions
Custom password policies for customers
Custom password policies for agents
Digitally signed emails (DKIM)
SPF
Custom roles and permissions
Access logs
Content Delivery Network
EU/EEA data center location
Guaranteed availability SLA Enterprise
Support & Success
Self-service support
Email support
Customer Success Manager Available in Enterprise
Onboarding Available in Enterprise
Phone callback support Available in Enterprise