Start creating effortless and memorable customer experiences today
These businesses are getting better at customer service with Kayako
A few frequently asked questions
Looking for something else? Let's talk.
What’s an agent?
An agent is any user within your business who can communicate with customers through Kayako. Every manager, support rep, and administrator will need an agent account.
What’s a collaborator?
Collaborators bring other people in your business closer to your customers. Anyone can join as a collaborator - they’re free! They can view/work on customer conversations and leave internal notes, but they can’t send outbound communications.
Can I try Kayako for free?
Of course! When you sign up for your free 14 day Kayako trial, you'll have access to all the features of our Growth plan. If you want to try another plan, just ask. When you’re confident Kayako is right for you, you can buy any plan from within your trial account.
Can I change or cancel my plan?
If you choose monthly billing, you can upgrade, downgrade, or cancel anytime, hassle-free. If you choose to pay annually, you can upgrade and make adjustments at any time.
Can I add/remove agents?
It’s really easy to add or remove agents whenever you like, all from within your account.
Is my data safe and secure?
Absolutely - we’re fanatical about security. We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Find out more.
Bridge the gap with Kayako Collaborators
Get colleagues from across your business involved with your customer experience. Collaborators can leave internal notes, contribute to conversations, and draft help center articles while your agents handle the conversation. Included for free with every Kayako plan.
Find out more
Kayako on pricing
We built Kayako because we believe traditional helpdesks just aren’t helpful anymore. Customer service software needs to be beautifully simple - but if it doesn’t help you get better, you can’t improve. You need a platform that will help you build closer relationships with your customers, work better together as a team, and deliver experiences that go beyond delight. Not just do more of the same.
Kayako is an investment in your customer experience to build a competitive advantage: effortless, delightful customer service. We set our pricing at a level that lets us grow as you grow, so we too can continuously improve and innovate, and fulfill our goal of helping every business get better at customer service.
Jamie Edwards
COO
Varun Shoor
CEO
Compare plans: find the perfect one for you
Standard |
Growth |
Enterprise |
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| Communicate | |||||
| Unified Conversations |  |
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| Messenger | |
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| Messenger - proactive engagement rules | |
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| Collaborate | |||||
| Collaborators | Up to 3 | Up to 10 | Up to 20 | ||
| Teams | |
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| User profiles | |
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| Organization profiles | |
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| Customer journeys | 30 days history | Unlimited history | Unlimited history | ||
| Shared organizations | |
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| Custom fields | |
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| Help Center & Self-Service | |||||
| Help Center | |
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| Rich text Help Center articles | |
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| Social sign-in for Help Center | |
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| Help Center article rating | |
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| Requests | |
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| Suggested answers for customers | |
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| Responsive, mobile-friendly Help Center | |
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| Localized self-service content (over 30+ languages supported) | 1 language | Multiple languages | Multiple languages | ||
| Productivity | |||||
| Unified Search | |
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| Agent collision prevention | |
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| Macros | |
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| Macro placeholders | |
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| Views | |
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| Team-specific views | |
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| Custom conversation forms | |
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| Internal Help Center | |
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| Conversation attachments | Up to 10MB | Up to 20MB | Up to 20MB | ||
| Two-way email processing | |
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| Workflow | |||||
| SLA plans | Single plan | Multiple plans | Multiple plans | ||
| Trigger automations | |
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| Monitor automations | |
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| Business hours | Single set | Multiple sets | Multiple sets | ||
| Business hour holidays | |
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| Custom priorities | |
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| Custom conversation statuses | |
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| Custom conversation types | |
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| Suspended messages | |
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| Insights | |||||
| Insights | |
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| Advanced Insights - coming soon | |
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| Custom reporting | |
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| SLA reporting | |
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| Conversation satisfaction ratings | |
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| Help Center insights | |
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| Google Analytics for Help Center | |
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| Branding & Customization | |||||
| Full Help Center layout customization | |
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| Custom domain name | |
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| Customizable email templates | |
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| Multiple brand support | 2 brands | Unlimited brands | |||
| SSL for custom domains | |
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| Integrations | |||||
| Zapier integration | |
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| Endpoints | |
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| Webhooks | |
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| Slack integration | |
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| REST API | Up to 200 requests per minute | Up to 300 requests per minute | Up to 500 requests per minute | ||
| Internationalization | |||||
| Multi-language support | Single language | Multiple | Multiple | ||
| Security | |||||
| Single sign-on API for agents | |
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| Single sign-on API for customers | |
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| SSL | |
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| Two-factor authentication for agents | |
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| Two-factor authentication for customers | |
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| Network access restrictions | |
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| Custom password policies for customers | |
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| Custom password policies for agents | |
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| Digitally signed emails (DKIM) | |
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| SPF | |
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| Custom roles and permissions | |
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| Access logs | |
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| Platform | |||||
| Uptime and availability guarantee | |
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| Content Delivery Network | |
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| Data center location | |
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| Support & Success | |||||
| Self-service support | |
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| Email support | |
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| Live support | |
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| Phone support | |
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| Customer success manager | |
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