Simple pricing for organizations of every size



per agent / mo

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  • Unified conversations
  • Customer events and activities
  • Automations and business rules
  • Help Center
  • Messenger
  • SLA
  • Apps and integrations
  • Insights

10 Free Collaborators



per agent / mo

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Everything in Standard, plus

  • Multiple SLAs
  • Multiple language support
  • Agent collision prevention
  • Shared organization access
  • Proactive engagement rules (coming soon)
  • Advanced Insights (coming soon)

25 Free Collaborators



per agent / mo

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Everything in Growth, plus

  • Multi-brand support
  • Internal Help Center
  • Custom roles and permissions
  • Custom case properties
  • Custom security policies
  • Uptime guarantee
  • Customer Success onboarding
  • Phone callback support

Unlimited Free Collaborators

These businesses are getting better at customer service with Kayako

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A few frequently asked questions

Looking for something else? Let's talk.

What’s an agent?

An agent is any user within your business who can communicate with customers through Kayako. Every manager, support rep, and administrator will need an agent account.

What’s a collaborator?

Collaborators bring other people in your business closer to your customers. Anyone can join as a collaborator - they’re free! They can view/work on cases and leave internal notes, but they can’t send outbound communications.

Can I try Kayako for free?

Of course! When you sign up for your free 30 day Kayako trial, you'll have access to all the features of our Growth plan. If you want to try another plan, just ask. When you’re confident Kayako is right for you, you can buy any plan from within your trial account.

Can I change or cancel my plan?

If you choose monthly billing, you can upgrade, downgrade, or cancel anytime, hassle-free. If you choose to pay annually, you can upgrade at any time, and make adjustments to apply from the start of your next billing period.

Can I add/remove agents?

It’s really easy to add or remove agents whenever you like, all from within your account. Changes will apply from the start of your next billing period.

Is my data safe and secure?

Absolutely - we’re fanatical about security. We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Find out more.

Kayako on pricing

We built Kayako because we believe traditional helpdesks just aren’t helpful anymore. Customer service software needs to be beautifully simple - but if it doesn’t help you get better, you can’t improve. You need a platform that will help you build closer relationships with your customers, work better together as a team, and deliver experiences that go beyond delight. Not just do more of the same.

Kayako is an investment in your customer experience to build a competitive advantage: effortless, delightful customer service. We set our pricing at a level that lets us grow as you grow, so we too can continuously improve and innovate, and fulfill our goal of helping every business get better at customer service.

Jamie Edwards


Varun Shoor


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Unified Cases
Messenger - proactive engagement rules
Collaborators Up to 10 Up to 25 Unlimited
User profiles
Organization profiles
Shared organizations
Custom case fields
Help Center & Self-Service
Help Center
Rich text Help Center articles
Social sign-in for Help Center
Help Center article rating
Suggested answers for customers
Responsive, mobile-friendly Help Center
Unified Search
Agent collision prevention
Macro placeholders
Case views
Custom case forms
Internal Help Center
Case attachments Up to 10MB Up to 20MB Up to 20MB
Two-way email processing
SLA plans Single plan Multiple plans Multiple plans
Trigger automations
Monitor automations
Business hours Single set Multiple sets Multiple sets
Business hour holidays
Custom case priorities
Custom case statuses
Custom case types
Suspended messages
Advanced insights
SLA reporting
Case satisfaction ratings
Help Center insights
Google Analytics for Help Center
Branding & Customization
Full Help Center layout customization
Custom domain name
Customizable email templates
Multiple brand support
SSL for custom domains
Zapier integration
Slack integration
REST API Up to 200 requests per minute Up to 400 requests per minute Up to 700 requests per minute
Multi-language support Single language Multiple Multiple
Single sign-on API for agents
Single sign-on API for customers
Two-factor authentication for agents
Two-factor authentication for customers
Network access restrictions
Custom password policies for customers
Custom password policies for agents
Digitally signed emails (DKIM)
Custom roles and permissions
Access logs
Uptime and availability guarantee
Content Delivery Network
Data center location
Support & Success
Self-service support
Email support
Live support
Phone support
Customer success manager