Convert more and support faster with Kayako Messenger.
Put friction-free live chat just a click away across your website and mobile apps.
Understand who your customer is and what they’ve done for a personal, tailored live chat experience.
Both you and your customer can continue conversations in real-time, or pick up where you left off later on. Any time, on any channel.
Kayako brings context to live chat. Instantly see your customer’s information, events, and history in one place to give the best support you can.
Pictures tell a better story. Communicate quickly and clearly with images and screenshots.
Kayako Messenger works beautifully across every device. So your customer can get help (and your team can respond) from wherever they are.
Understand your customer’s context in seconds by knowing what pages your customer has looked at, how they found you, and where they’re stuck.
Recognize when a customer needs help. Proactively start conversations with engaging messages based on your customer’s history and behavior.
Direct proactive live chats to the most appropriate team or agents, so they can give the best help. That means your customer interested in bulk orders to will be speaking with your wholesale team in no time.
When your visitor is about to hit the “buy” button, the last thing you want them to do is to click away from your web page.
Unlike traditional live chat, Kayako Messenger connects live chats with the rest of your customer’s history. Customers can start new chats, or pick up their existing conversations, without clicking away from your website. Wow, that was easy.
Your customers can leave a satisfaction rating to help you learn what you’re doing well, and who you should follow up with.