Get personal
Understand who your customer is and what they've done and seen so far - and proactively offer support to visitors who need it
Live chat software for customer service and help desk support
Kayako's live chat software is the best way to provide live customer service support to convert visitors into customers in real-time.
Our live chat software is also great for eCommerce support and help desk ticketing systems.
See the example below of Kayako's live chat software interacting with our customer support help desk center.
Kayako's live chat software is exactly what you need to give your customers the personalized service and experience they deserve. Here we will show you how easy and flexible it is to customize and integrate our live chat software into your website, iOS, and android apps.
Live chat that's fast, effortless, and personal
Our live chat software is exactly what you need to give your customers the personalized help desk service and experience they deserve. It's quick and easy to customize and integrate our live chat software into your website, iOS, and Android apps.
What your customers see
What your team sees
Support and sell
Put help just a click away. Sell more and give better support to customers when they need it
A human touch
Your customer needs a quick answer. Provide tailored, real-time service and get your customer back on track
Designed for CUSTOMERS
Live chat software shouldn't be painful. Give your customers a simple way to get help from your team using a modern chat messenger, round-the-clock.
A modern messaging experience
Your customers message their friends every day using chat messengers: now they can chat with your team with the same ease.
Follow your customer
Your customers are mobile, so your live chat should be too. Use Kayako's live chat software on your mobile friendly website, or integrate our SDKs into your own iOS and Android apps.
Website
Embed our live chat software on your website to support both desktop and mobile device users in real time.
Help Desk Center
Offer live chat on your Help Desk Center for real-time support.
iOS and Android
Embed our live chat software into your own mobile apps for an integrated experience.
No one will miss a message again with our live chat software
Customers can start conversations at any time, even when your team is not online.
If your customer steps away and doesn't see your message, Kayako automatically sends messages to their email where they can continue the conversation.
Chat conversations continue
When your customer goes back to your website, they'll be able to pick up the conversation in the live chat widget there too.
No need to start the conversation all over again, and no need for your customer to repeat themselves.
Easily customize our live chat software to fit your website or app design
Need your chat messenger to fit the look and feel of your website or apps?
Our live chat software lets you choose your color scheme and welcome message.
We are here to help!
Simon, Sienna and Tobias are online
Want this on your website? Start your free trial
Introducing the home screen
With Kayako's live chat software you can get the right content in front of your customers at the right time, and free up your team.
Your live chat messenger home screen gives your customers faster answers wherever they are, before they need to start a conversation.
Soon, you can use apps to show your customers their recent Shopify orders, your StatusPage.io service information and more, right on the home screen.
With Kayako Messenger, we've seen an immediate 17% increase in customer satisfaction.
Eege Klop
Service Manager
Proactive live chat software with personality
Automatically engage prospects and help customers. Targeted messages with live chat have never been so personal.
Delight
IF CITY IS San Francisco
THEN send a message FROM Tobias
Upsell
IF ON Product page FOR 10 Seconds
THEN send a message FROM Sienna
Target
IF number of visits IS OVER 100
THEN send a message FROM Sales team
Built for your Customers
Kayako makes it easy for startups and large enterprises to deliver personalized customer service and support using our live chat software.
Truly get to know your customer
Live customer profiles and real-time customer activity reduces back-and-forth and lets your team personalize live chat conversations
See your customer's activity at a glance
Kayako gives your team superpowers by surfacing every interaction your customer has with your business.
Log page views, orders, shipping history, and help desk searches, or capture events from your own product, app, or service and see it all in real-time.
Less back-and-forth, faster answers, and happier customers.
Find out more
Work as a team on customer conversations
Juggle multiple conversations at once. See who is online, who is typing and who's replied - all in real-time
Own a conversation and take the glory
Automatically assign conversations, transfer between teams and see who else is working on a conversation
Personalize your productivity
Use canned responses and macros to automate without losing that personal touch
Collaborate effortlessly
Bring in experts from across your business to share context and knowledge with private notes
Measure performance, not busywork
Team analytics
Monitor your teams performance through reports and customer feedback.
Customer satisfaction ratings
Customers can rate your live chat conversations so you know what you're doing right, and who needs more help.
Always be improving
Kayako provides all the information you need to understand what you can do better to provide a better customer service experience through live chat.
46%
of customers prefer live chat over any other channel
45%
aren’t confident they’ll get the support they need in a reasonable amount of time
Live chat, but better
Live chat shouldn't be like a typical call center experience. With Kayako's live chat software there's no waiting to be connected to an 'operator', receiving robotic responses, or having to start all over again if you step away.
Your customers deserve better
HappyFox Alternative
Customer support software shouldn't be expensive and frustrating.
Find out moreWelcome Product Hunters!
Thanks for checking out Kayako on Product Hunt.
We launched Kayako Messenger to tackle bigger problems than just building a beautiful live chat tool. We wanted to make live chat effortless for customers and teams alike.
Sign up for a trial to see setup Kayako Messenger for your business in seconds.
