Live chat software that's effortless for everyone
Convert more and support faster with Kayako Messenger.
Have effortless conversations
Put friction-free live chat just a click away across your website and mobile apps.
Build personal relationships
Understand who your customer is and what they’ve done for a personal, tailored live chat experience.
Support at the right moment
Recognize when your customer needs a helping hand, reach out, and get the right people to help out.
Support doesn’t need to stop when live chat ends
Conversation continued
Both you and your customer can continue conversations in real-time, or pick up where you left off later on. Any time, on any channel.
All in one place
Kayako brings context to live chat. Instantly see your customer’s information, events, and history in one place to give the best support you can.
Show, as well as tell
Pictures tell a better story. Communicate quickly and clearly with images and screenshots.
Wherever, whenever
Kayako Messenger works beautifully across every device. So your customer can get help (and your team can respond) from wherever they are.
Instinctively easy
Your customers message their friends every day: now they can message your team with the same ease.
Be proactive for truly helpful live chat experiences
Get a few steps ahead
Understand your customer’s context in seconds by knowing what pages your customer has looked at, how they found you, and where they’re stuck.
Say hello to delight
Recognize when a customer needs help. Proactively start conversations with engaging messages based on your customer’s history and behavior.
Make the right connection
Direct proactive live chats to the most appropriate team or agents, so they can give the best help. That means your customer interested in bulk orders to will be speaking with your wholesale team in no time.
Shoot for "Wow, that was easy"
When your visitor is about to hit the “buy” button, the last thing you want them to do is to click away from your web page.
Unlike traditional live chat, Kayako Messenger connects live chats with the rest of your customer’s history. Customers can start new chats, or pick up their existing conversations, without clicking away from your website. Wow, that was easy.
Turn feedback into insights
How did I do?
Your customers can leave a satisfaction rating to help you learn what you’re doing well, and who you should follow up with.
How are we doing?
Measure how well your team is doing and where to improve next, with reports on chat metrics and satisfaction ratings.
With a little help from our friends
Everyone needs a helping hand - even those in your team. Kayako makes it easy to quickly loop others into the conversation for added context.
Copy, paste, and time left for coffee
It takes just a small line of code to add a custom-branded Kayako Messenger to your website. Your visitors can then start conversations, anytime, anywhere.
Unified conversations
Email, live chat, and social conversations in one place.
Collaboration
Work together with agents in your team for better context
Custom fields
Collect the right information for better context
Mobile apps
Use Kayako mobile apps to reply to customers from coffee shops
Macros
Save typing time with canned responses
Insights
Review performance by agents, teams, or your overall business
Make customer service your competitive advantage Sign up for the free trial
