Kayako helps you better understand your user - so you can provide the right support at the right time, in their context.
Kayako streamlines your workflows, so you can give great support for 10 users as well as 100 users.
Your team can get the answers they need in seconds with your Kayako Help Center.
With Kayako, your team can answer their own questions, saving your time (and theirs too). Whether through your help center, live chat, or via email, your team can quickly get the help they need.
No need to duplicate effort. Multiple teams (like HR, IT, and Facilities) can use Kayako to support your employees - keeping everything in one place and reducing inefficiency.
Measure and streamline your processes with Kayako. Find out where you need to improve, automate the pain away, and build workflows that work for your business.
Group your people into teams and assign roles to control permissions
Bring your whole business into Kayako quickly, easily and for free
Put your user’s support history and activities together in one place
Give your customers a support destination that’s available 24/7
Automatically update your cases with just a click, instead of ten
Use Active Directory authentication for a seamless experience