Intercom Alternative - Intercom vs. Kayako Comparison

Treat your customers as individuals and scale your support team with ease.

Customer service software used by an agent and customer.

Why choose Kayako?

Customer service and support teams often move to Kayako when they find Intercom is difficult to rely on and scale with. The more you grow, the more you’re charged and the harder it becomes to manage your team, be productive, and manage customer conversations efficiently.

When looking for an Intercom alternative that works for your business, it’s important to know what you’re paying for and how it can be replaced.

When you break down Intercom’s features, this is what you get:
Live Chat
Help desk with a shared inbox
Help center & knowledge base
Simple CRM for leads and customer contacts
Bots*

Note: Bots cannot solve issues; instead they pass messages on to a human while your customer waits for someone to get back with a resolution.

Kayako gives you all the features Intercom offers such as live chat, a shared inbox, a knowledge base, and social support at a friendly and affordable price of $15/agent per month.

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Customer service software used by an agent and customer.

Integrate with the 600+ apps without a single line of code

Stay personal, scale effortlessly

Multi-channel inbox

Unify your email, social, and live chat conversations in one tidy place.

Proactive engagement

Support, delight, and upsell customers with personal, targeted messages.

Never miss a message

Visitors can start conversations at any time, even when you're not online. Replies switch effortlessly from live chat, to email, and back again.

Help Center

Educate customers to answer their own questions, quickly and simply on your branded Help Center.

Support customers as a team

App events on a customer profile in unified help desk software
Built for support teams

Optimize your workload by tracking priority, sorting into types, and organizing into statuses.

App events on a customer profile in unified help desk software
Collaborators

Bring experts from across your business into Kayako to share context with free collaborators.

App events on a customer profile in unified help desk software
Automation

Create rules that automatically assign conversations, trigger notifications, and automate manual work.

App events on a customer profile in unified help desk software
Insights

Understand your team's performance, capture customer satisfaction, and get instant access to the metrics that matter.

Pricing that doesn't punish you for growing your business

You shouldn't be punished for winning new customers. Kayako is priced per-agent, rather than the number of customers you talk to or store in your database.

We know you might have colleagues in your team who can provide valuable context and information, but don’t reply to customers. That’s why we introduced collaborators, free with our Team, Growth, and Scale plans.

We chose Kayako because it’s the only customer service software that combines live chat and email conversations into a smooth and effortless customer experience.

Leandro Moraes

Product Manager

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