Kayako's feature set goes deeper at every level with advanced reporting, powerful workflow automation and multi-channel support. Plus we also have live chat!
No training required
99.99% uptime the last 12 months
Optimized security and privacy
Kayako, the best Help Scout alternative, provides your customers with out-of-the-box omnichannel support without the need for any integrations and add-ons. Let your customers get in touch with you from anywhere, anytime and provide a support experience that’s personal and connected.
Kayako offers more than Helpscout with live chat, multichannel support and over 600 integrations that help your team deliver fantastic customer support.
|Facebook & Twitter||Yes||No|
|Basic help center||Yes||No|
|600+ integrations with Zapier||Yes||No|
|SLA and business hours||Yes||No|
|iOS & Android Apps||Yes||Yes|
Typically, as your organization grows, so does your arsenal of support tools. Kayako, a Help Scout competitor, however, gives you everything you need straight out of the box and saves you from having to purchase expensive add-ons and integrate 3rd party software.
We bring you a mix of features that empower your team, such as workflow automation, multi-channel customer support, live chat and the ability to collaborate with teams across your organization. What’s more, Kayako’s powerful and easy to use reporting enables you to visualize your team’s performance so you can take action outside of the app to optimize your team’s output.
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
You can easily Integrate with popular CRM's like Salesforce through appexchange without the need for any developer support. What's more, Kayako's integrations also include SMS and Voice support with providers such as RingCentral and Twillio. These powerful integrations allow for you to build smart workflows for automation across multiple apps in just a few clicks.
With Kayako you can support customers across multiple channels straight out of the box through a unified inbox that your team can use to collaborate and communicate. Customers will be able to reach your support teams through live chat, email, Facebook and Twitter.
Unlike Help Scout, Kayako eliminates the need to integrate with a 3rd party live chat application. Our live chat lets customers immediately connect with your team for real-time support, delivering a support experience that’s connected and personal.
With Kayako Messenger, we've seen an immediate 17% increase in customer satisfaction
Customer referrals can really help your business grow. For customers to say great things about your business you need to first honor your service level agreement with them. With Kayako, a Help Scout competitor, you can make sure your team consistently does just that by taking your SLAs into our application. You can specify goals for each metric which in turn helps ensure service level agreements are honored and customers are happy.
As your business grows, so do your customer support needs. Deliver support that’s immediate by roping in resources from across departments. Kayako enables your agents to communicate with multiple collaborators behind the scenes to resolve customer issues in a manner that’s quick and efficient.
To truly improve your team’s output you need to be able to visualize workload and performance. Kayako brings powerful reporting and at-a-glance dashboards that allow you to identify key support metrics. You can use these insights for tracking your team’s KPI’s and optimizing operations to deliver the best customer service and support.
Empower your team with the tools they need to provide the best customer support experience
Support customers in real-time through conversations that are personal and connected
Measure customer satisfaction and learn where you can improve
Visualize your team's workload and performance with dashboards for key support metrics
Get help from across your organization with FREE collaborators
Easily setup workflows and automate activities to save time
Connect to your favorite CRM's and apps like Joomla, Salesforce, Twilio and Ringcentral
I love that with Kayako, I can have conversations with my customers instead of just treating them like faceless tickets. This is the easiest and most efficient customer support tool that we've ever seen - and highly customizable. They're lightyears beyond anyone else on the market.
Taylor Dally, IT Director
Storm Guard Restoration