Work smarter and automate manual work by streamlining your workflow with smart business rules.
Macros and canned responses
Save time and send predefined, personal replies to common questions in seconds.
Stay on target and track performance with goals for response and resolution times.
Understand your team's performance in new ways
Customer satisfaction ratings
Listen to your customers and measure satisfaction for every conversation.
Keep a check on your team with at-a-glance dashboards and instant access to metrics that matter.
Dig deeper into your data to discover insights and trends to work smarter, not harder.
It’s the little things that matter
Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
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