Live Chat
Self-service
Mobile
Customers can answer their own questions, quickly and simply.
Track the phrases your customers are searching for and optimize your content.
Easily build and customize multiple Help Centers, each with unique content and branding.
Visualize your customer’s journey and unify all your customer's interactions.
Bring customer activities from over 650+ apps for immediate context.
Learn more about customer journeys
Support customers with a live chat experience that's as intuitive as messaging their friends.
Convert visitors into customers and offer support with proactive messages based on their behavior.
Help customers on the go with live chat on your mobile website or embedded in your own apps.
Learn more about Kayako MessengerWork smarter and automate manual work by streamlining your workflow with smart business rules.
Save time and send predefined, personal replies to common questions in seconds.
Stay on target and track performance with goals for response and resolution times.
Listen to your customers and measure satisfaction for every conversation.
Keep a check on your team with at-a-glance dashboards and instant access to metrics that matter.
Dig deeper into your data to discover insights and trends to work smarter, not harder.
See when your message has been read to know whether your customer needs a followup.
See when your customer has other conversations to prevent duplication.
Get instant context for a better first reply. See what your customer’s last activities were before they started a conversation.
See what your customer’s last activities were for more personal conversations.
Know what articles your customer has already seen to guide them to a better solution.
Kayako suggests helpful searches depending on what you’re doing.
Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
