Support customers and grow personal relationships

Email

Live Chat

Twitter

Facebook

Self-service

Mobile

Help customers help themselves

Help Center

Customers can answer their own questions, quickly and simply.

Help Center analytics

Track the phrases your customers are searching for and optimize your content.

Multibrand

Easily build and customize multiple Help Centers, each with unique content and branding.

Find out more about Help Center

Customer information at your fingertips

Customer journey

Visualize your customer’s journey and unify all your customer's interactions.

Integrations

Bring customer activities from over 650+ apps for immediate context.

Learn more about customer journeys

Effortless live chat support is just a click away

Kayako Messenger

Support customers with a live chat experience that's as intuitive as messaging their friends.

Proactive engagement

Convert visitors into customers and offer support with proactive messages based on their behavior.

Amazing customer service needs effortless collaboration

Grow your team without the growing pains

Automations

Work smarter and automate manual work by streamlining your workflow with smart business rules.

Macros and canned responses

Save time and send predefined, personal replies to common questions in seconds.

SLAs

Stay on target and track performance with goals for response and resolution times.

Understand your team's performance in new ways

Customer satisfaction ratings

Listen to your customers and measure satisfaction for every conversation.

Insights

Keep a check on your team with at-a-glance dashboards and instant access to metrics that matter.

Custom reporting

Dig deeper into your data to discover insights and trends to work smarter, not harder.

It’s the little things that matter

Message status

See when your message has been read to know whether your customer needs a followup.

Active conversations

See when your customer has other conversations to prevent duplication.

Prior events

Get instant context for a better first reply. See what your customer’s last activities were before they started a conversation.

Real-time conversations

See what your customer’s last activities were for more personal conversations.

Help Center activites

Know what articles your customer has already seen to guide them to a better solution.

Intelligent search suggestions

Kayako suggests helpful searches depending on what you’re doing.

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