Customer service software that helps you
Effortlessly continue conversations over multiple channels
Kayako is your company’s unified inbox. Collaborate on conversations across teams with ease.
Messaging
Support your customers in real-time and proactively engage them when they need help. Learn more about Kayako Messenger
Listen and respond to your fans through Facebook with Kayako
Engage and respond to your followers on Twitter at scale with Kayako
Help Center
Help your customers help themselves with self-service they’ll love to use.
Know your customer like they’re your best friend
Kayako unifies your customer conversations across all channels with everything you know about them, and puts it at your fingertips.
Taylor West
Owner - Rainbow City Cafe
Bring it all together
Understand your customer’s context and see their CRM, event and support history in Kayako. No more switching apps and less back-and-forth.
A human touch
Treat your customer as an individual and build a unique profile with all their information in one place.
Proactivity separates the great from the good
Kayako turns your team into customer advocates, setting them up with everything they need to be proactive and deliver truly personalized service.
With all your customer’s data at their fingertips, your team are able to reach out and support your customers before they come to you with a problem.
Smooth, friction-free customer service is the #1 influencer of loyalty.
Sometimes, customers just don’t want to talk
Kayako gives your customers a 24/7 help center where they can answer their own questions - whenever, wherever.
Solve a thousand times
Build a rich and engaging knowledgebase that your customers love to use.
A more helpful Help Center
Track what your customers are searching for, what’s working well and optimize your content.
Make an impression
Easily build and customize multiple Help Centers, each with unique content and branding.
67% of consumers prefer self-service over speaking to a company representative
50% Reduce the number of incoming support requests by
Amazing customer service needs all hands on deck
Kayako makes working together across teams and departments a breeze. Get the whole company on board to bring better answers to your customers, faster.
Imagine if your entire company could get closer to your customer. With Kayako, anyone in your business can become a collaborator and get involved - for free.
It’s easy for others to contribute behind the scenes - killing the email back-and-forth and keeping everything in one place.
No more accidentally bumping heads or duplicating effort. Kayako is real-time, and helpfully shows you who is just viewing a conversation and who is actively working on it.
Grow your team without the growing pains
Give your team the freedom to focus on the stuff that matters by automating the repetitive parts of customer service.
Make promises, set standards and deliver.
Kayako keeps a tab on everything, making sure problems are spotted, and nothing falls through.
Customer service autopilot
Kayako automates and streamlines your workflow so you can save time and deliver smooth customer service that goes beyond delight.
At your fingertips
Kayako organizes all your customer’s data and interactions, and puts it at your team’s fingertips. Spend less time switching apps and focus on supporting your customers.
Ask the hard questions, get easy answers
Listen and learn
Kayako measures your customer’s happiness and your team performance, providing you with instant access to the metrics that matter. You can understand the cause of customer satisfaction, not just the effect.
All about the little data
Kayako turns millions of interactions with your customers into amazing insights, with out-of-the-box reports that answer the questions you haven’t even thought of yet.
Make your case
We believe better customer service is your biggest business opportunity. Kayako’s powerful reporting lets you dig deep and truly understand the impact of better customer service on your business.
The customer service platform for your entire business
Powered by the whole business
Kayako orchestrates all the apps you already use, so your entire business can deliver better, proactive customer service together.
Same platform, same page
Capture all your customer’s events and activities from other systems into one complete customer timeline in Kayako.
Zapier
Automate workflow across hundreds of apps in a few clicks.
API
Build on top of Kayako with an API your developers will love.
Webhooks
Push custom events and data into Kayako.
Made for the customer-obsessed
We built Kayako to help you get closer to your customers, build meaningful relationships and get better at customer service. Customer service is where your promises and values are tested and demonstrated. It’s how your customers remember you, and it’s what they tell others about.
Get customer service right and you’ll keep more customers, win new customers, and make customer service your competitive advantage.
Make customer service your competitive advantage Sign up for the free trial
