Amazing customer service needs effortless collaboration
Deliver the best customer service and support with Kayako Let us show you how
Grow your team without the growing pains
Automations
Work smarter and automate manual work by streamlining your workflow with smart business rules.
Macros and canned responses
Save time and send predefined, personal replies to common questions in seconds.
SLAs
Stay on target and track performance with goals for response and resolution times.
Understand your team's performance in new ways
Customer satisfaction ratings
Listen to your customers and measure satisfaction for every conversation.
Insights
Keep a check on your team with at-a-glance dashboards and instant access to metrics that matter.
Custom reporting
Dig deeper into your data to discover insights and trends to work smarter, not harder.
It’s the little things that matter
Message status
See when your message has been read to know whether your customer needs a followup.
Active conversations
See when your customer has other conversations to prevent duplication.
Prior events
Get instant context for a better first reply. See what your customer’s last activities were before they started a conversation.
Real-time conversations
See what your customer’s last activities were for more personal conversations.
Help Center activites
Know what articles your customer has already seen to guide them to a better solution.
Intelligent search suggestions
Kayako suggests helpful searches depending on what you’re doing.
Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
Great customer service starts hereSign up for a 14-day free trial. No credit card required.