Freshdesk Alternative - Looking for something a bit fresher?

Some customers move to Kayako after trying other tools like Freshdesk. They sign up for a “refreshingly easy” product, but often find that isn’t always the reality.

But Kayako is different. Kayako is a customer service platform that’s used by over 131,000 support heroes like you who want to get better at customer service.

Below, you’ll learn the five most important reasons why businesses choose Kayako as an alternative to Freshdesk. And if you have questions, we're here to help - just get in touch, or start your free trial and check it out for yourself.


Jamie Co-founder, Kayako

Reason No.

“Our customers have a better experience because we understand their context”

Kayako gives your team a complete picture of your customer’s support history. Everything they need to quickly understand your customer and their context, get up to speed, and deliver a personal experience.

Reason No.

“Our customers get the best answers because our team can collaborate”

With Kayako, your whole team are on the same page. They can easily collaborate in conversations - no need for confusing group email chains.

Reason No.

“Customers have an easier experience because conversations - across any channel - are all in one place.”

Kayako keeps the conversation going across multiple channels, even when your customer switches from Twitter to email... and back again. Saving you time, and reducing customer effort.

Reason No.

“We’ve saved a lot of time because we don’t need to switch between different apps anymore!”

With Kayako, it’s easy to connect hundreds of apps and put them at your team’s fingertips. They spend less time looking up information and switching apps, and more time actually helping customers.

Sarah Chambers
Director of Support
Reason No.

“Kayako has - hands down - the best customer support I’ve ever experienced”

Everything we do is to help you get better at customer service. Whether you’re just starting out and have questions about best practices or you’re dealing with millions of customers, we’re with you every step of the way.

Build closer relationships

Kayako helps you understand your customer better - so you can provide the right support at the right time, in their context.

Work better together

Kayako as a Freshdesk alternative removes the distance between your team and your customers - so you can provide better support, quicker.

Go beyond delight

Your customer wants more than just delight. Surprise them with effortless customer service that makes a difference.

Make customer service your competitive advantage

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