Freshdesk Alternative - Freshdesk vs. Kayako Comparison

Some customers move to Kayako after trying other tools like Freshdesk. They sign up for a “refreshingly easy” product, but often find that isn’t always the reality.

But Kayako is different. Kayako is effortless customer service software, used by over 131,000 support heroes like you who want to be more productive and grow customer loyalty.

Below, you’ll learn the five most important reasons why businesses choose Kayako as an alternative to Freshdesk. And if you have questions, we're here to help - just get in touch, or start your free trial and check it out for yourself.

Reason No.

“Our customers have a better experience because we understand their context”

Kayako gives your team a complete picture of your customer’s support history. Everything they need to quickly understand your customer and their context, get up to speed, and deliver a personal experience.

Reason No.

“Our customers get the best answers because our team can collaborate”

With Kayako, your whole team are on the same page. They can easily collaborate in conversations - no need for confusing group email chains.

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Reason No.

“Customers have a smoother experience because multichannel conversations are connected.”

Kayako keeps the conversation going across multiple channels, even when your customer switches from Twitter to email... and back again. Saving you time, and reducing customer effort.

Reason No.

“We’ve saved a lot of time because we don’t need to switch between different apps anymore!”

With Kayako, it’s easy to connect hundreds of apps and put them at your team’s fingertips. They spend less time looking up information and switching apps, and more time actually helping customers.

Sarah Chambers
Director of Support
Reason No.

“Kayako has - hands down - the best customer support I’ve ever experienced”

Everything we do is to help you get better at customer service. Whether you’re just starting out and have questions about best practices or you’re dealing with millions of customers, we’re with you every step of the way.

Stay personal as you grow

Manage hundreds or thousands of conversations while treating every customer as an individual, not a number.

Support customers as a team

Collaborate in a shared multi-channel inbox to provide faster responses and better answers, together.

Truly understand your customer

Bring all your customer information and activity into one place to understand your customer better than anyone else can.

Make customer service your competitive advantage

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