Looking for something a bit fresher than Freshdesk?
Some customers move to Kayako after trying other tools like Freshdesk. They sign up for a “refreshingly easy” product, but often find that isn’t always the reality.
But Kayako is different. Kayako is a customer service platform that’s used by over 131,000 support heroes like you who want to get better at customer service.
Below, you’ll learn the five most important reasons why businesses choose Kayako as an alternative to Freshdesk. And if you have questions, we're here to help - just get in touch, or start your free trial and check it out for yourself.
Cheers,
Jamie Co-founder, Kayako
“Our customers have a better experience because we understand their context”
Kayako gives your team a complete picture of your customer’s support history. Everything they need to quickly understand your customer and their context, get up to speed, and deliver a personal experience.
“Our customers get the best answers because our team can collaborate”
With Kayako, your whole team are on the same page. They can easily collaborate in conversations - no need for confusing group email chains.
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Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
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From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
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With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
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Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
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We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
“Customers have an easier experience because conversations - across any channel - are all in one place.”
Kayako keeps the conversation going across multiple channels, even when your customer switches from Twitter to email... and back again. Saving you time, and reducing customer effort.
“We’ve saved a lot of time because we don’t need to switch between different apps anymore!”
With Kayako, it’s easy to connect hundreds of apps and put them at your team’s fingertips. They spend less time looking up information and switching apps, and more time actually helping customers.
“Kayako has - hands down - the best customer support I’ve ever experienced”
Everything we do is to help you get better at customer service. Whether you’re just starting out and have questions about best practices or you’re dealing with millions of customers, we’re with you every step of the way.
Build closer relationships
Kayako helps you understand your customer better - so you can provide the right support at the right time, in their context.
Work better together
Kayako removes the distance between your team and your customers - so you can provide better support, quicker.
Go beyond delight
Your customer wants more than just delight. Surprise them with effortless customer service that makes a difference.