Kayako Classic is powerful, on-premise and behind your firewall.
Host Kayako in your own web server environment and secure access for control at every level.
Access the Kayako Classic web application source code for auditing and customizations.
Kayako Classic was built to enable ultimate flexibility and productivity. At-a-glance departments and statuses show your team’s workload, while built-in tools mean you can automate followups and reminders.
Your agents can collaborate on tickets using notes, while all the customer information they need to resolve is at their fingertips. Predefined responses speed up reply times, so your team can do more with less.
A self-service support portal that is beautiful, brandable and easy to use. Your customers can manage their support tickets and stay up to date with news and announcements.
Put your best content in your support center for customers to access any time. Kayako will even automatically suggest answers as they type out their queries. Now that’s instant.
Kayako turns helpdesk data into powerful insights. Measure customer satisfaction, track team performance and use your data to build better and faster customer service for your customers.
We’ve used our customer service experience to build more than 100 key reports, so you can measure progress with just a click. Create your own reports using the powerful Kayako Query Language, and cross-reference custom fields so you know more about your business and products.
Kayako Classic is supported by a vibrant ecosystem of partners such as Holbi, who help our Kayako Classic customers get the best from Kayako with professional installation, customization and consultancy services.
Kayako Classic is our self-hosted service desk which you can install in your own environment. Its capabilities are different to the new Kayako, which is cloud only. Kayako Classic is suited to ticketed workflows, IT support and service desk use cases.Learn more about the differences