How the UK Government Makes Self-Service Super Easy


What can a SaaS tech company learn from a government website? A lot, apparently.

The UK Government Digital Service has won awards for their website’s ease of use. Sticking firmly to their 7 principles of good design, they’ve created an informative site that helps even the tech-illiterate find help. Because according to them: “You shouldn’t have to understand how government works to be able to interact with it.”

We’ve taken the tour, and pulled out the best ideas you can apply to your own self service website. Check out the SlideShare below to join our trip down the rabbit hole into a magical government support journey.

Don't miss our latest success secrets

Want the best customer support and startup content delivered straight to your inbox?

About the author
Sarah Chambers

Yoga teacher, self-diagnosed Twitter junkie, and recent import to London via Vancouver. Sarah is passionate about keeping customers loyal through amazing customer service.

Related articles
knowledge base article style guideCustomer experience

The Secret to a Helpful Help Center Isn't What You'd Think

brief history of customer serviceCustomer experience

The History of Customer Service: Ticket Troubleshooting to Proactive and Personal