Remove the distance between your team and customers with Kayako Collaborators
Create context like never before with all communication housed in one central place, free of email chains and disjointed notes.
Bring every team in your organization closer to your customers. Uncover valuable insights that were previously buried in your business.
Great customer service happens when teams work together. So we introduced Collaborators - a type of user role to improve internal collaboration between teams, without additional cost.
Whether you want to involve colleagues from finance, marketing, or engineering for their input, Collaborators can leave internal notes, work on conversations, and draft help center articles, while your team handle the customer conversation.
Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
See which pricing plan best suits your business.