This is why we do it
When Kayako started in 2001, customer service software was clunky, frustrating, or just not there. We turned boring, confusing software into a helpdesk that customers and staff loved to use.
Skip forward to today. Customer service is more important than ever before. It has the power to delight, or disappoint; to make - or break - a business.
And customer service teams are adapting. To be proactive, to be delightful. To create effortless, consistent, smooth experiences. To drive loyalty; to turn their customer service into a competitive advantage. But the software these teams use is holding them back.
Kayako is here to change that, and help businesses get better at customer service.
This is how we do it
These are the values we live and work by.
Focus and simplify
Distraction and complexity is the enemy. Fight for focus and simplicity every day.
Live to learn
The constant pursuit of improvement is why we get out of bed in the morning.
Fight the Resistance
It takes many forms: fear, doubt, procrastination and inertia. We don’t shy away from the battle against the Resistance.
Be customer obsessed
We’re nothing without our customers. Every Kayaker speaks up for the customer.
Life’s too short to think small or be slow. We think big, act with urgency, and do brilliant things together.
Act with ownership
No problem is somebody else’s. We step up, take ownership, and take on the “Monkey”.
Do the right thing
We have the courage to solve the difficult problems, the duty to speak up, and the resolve to stand for what’s right.
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