This is why we do it

When Kayako started in 2001, customer service software was clunky, frustrating, or just not there. We turned boring, confusing software into a helpdesk that customers and staff loved to use.

Skip forward to today. Customer service is more important than ever before. It has the power to delight, or disappoint; to make - or break - a business.

And customer service teams are adapting. To be proactive, to be delightful. To create effortless, consistent, smooth experiences. To drive loyalty; to turn their customer service into a competitive advantage. But the software these teams use is holding them back.

Kayako is here to change that, and help businesses get better at customer service.

So, we’re building this

The unified customer service platform that the whole company can use to communicate with their customers.

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Used by


support heroes

To support

100 million


This is how we do it

These are the values we live and work by.

Go big or go home

If we can’t raise the bar every day, we’d rather stay at home. Do it right, and do it well.

Live to learn

The constant pursuit of improvement is why we get out of bed in the morning.

We are customers too

We truly understand our customer and walk in their shoes.

Make it happen

Don’t be afraid to take risks. Step up and take ownerships of ideas and initiatives.

Think like a freak

Be comfortable outside of the box - challenge assumptions and experiment.


Distraction and complexity is the enemy. Fight for focus and simplicity every day.

And this is who we are

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