This is why we do it
When Kayako started in 2001, customer service software was clunky, frustrating, or just not there. We turned boring, confusing software into a helpdesk that customers and staff loved to use.
Skip forward to today. Customer service is more important than ever before. It has the power to delight, or disappoint; to make - or break - a business.
And customer service teams are adapting. To be proactive, to be delightful. To create effortless, consistent, smooth experiences. To drive loyalty; to turn their customer service into a competitive advantage. But the software these teams use is holding them back.
Kayako is here to change that, and help businesses get better at customer service.
This is how we do it
These are the values we live and work by.
Go big or go home
If we can’t raise the bar every day, we’d rather stay at home. Do it right, and do it well.
Live to learn
The constant pursuit of improvement is why we get out of bed in the morning.
We are customers too
We truly understand our customer and walk in their shoes.
Make it happen
Don’t be afraid to take risks. Step up and take ownerships of ideas and initiatives.
Think like a freak
Be comfortable outside of the box - challenge assumptions and experiment.
Distraction and complexity is the enemy. Fight for focus and simplicity every day.