from 100+ Reviews
Don't work IN support.
Work ON it.
Legacy Platforms With AI Add-Ons
$12 per ticket
vs
Kayako One's AI-Native Architecture*
$1 per ticket
*Faster resolution, and better outcomes
Trusted By Leading Organizations
Over 300 customers rely on Kayako One as their unified support system, delivering exceptional customer experiences across their operations.
Your support operation is bleeding money and talent.
Every quarter, the math gets worse.
HIRE
TRAIN
LOSE
REPEAT
More customers mean more tickets. More tickets mean more agents. More agents mean higher costs, longer training, and inevitable turnover.
When your best people quit, they take years of institutional knowledge and relationships with them.
Meanwhile, your support costs scale linearly while your results plateau.
There has to be a better way.
Kayako One is...
Cheaper
90% cost reduction compared to traditional support teams
$1 per ticket vs $12
Every 5,000 tickets used to mean hiring another $60,000 agent.
Now it means $5,000 in AI resolution.
Free up 90% of your support budget for growth initiatives that matter.
FASTER
24/7 instant resolution, no wait times or business hours
Always on, always instant.
While human teams work 8-hour shifts, AI agents work 24/7/365.
High-volume events like product launches and feature releases become non-events as your customers get answers instantly, not eventually.
Better
Continuously improving AI that never forgets
A support brain that grows.
Break the attrition spiral. When agents quit, they take years of knowledge.
When AI learns, it shares that knowledge instantly across every interaction. Build a support brain that gets smarter, not emptier.
See Why Teams Trust Kayako
Don't take our word for it—hear from our customers.
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. The team was burnt out, and new hires barely kept up. Since we brought in Kayako, that's changed. It handles the repetitive stuff, and our agents finally have room to breathe. We've cut churn dramatically, and our team's performance is stronger than ever."
"Support used to ping our engineers for help constantly. It wasn't malicious—it was just that no one else had the context. But those distractions cost us real money and slowed everything down. Now with Kayako pulling answers from our docs and logs, tickets get resolved before they ever hit engineering. It's been a huge unlock for both teams."
"Kayako One transformed our support operations. What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month. It's the best investment we've made in our support infrastructure."
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Do not manage support tickets Eliminate them.
AI Chat
Eliminates tickets before they reach humans.
Instant Resolution
Turn every agent into your best agent.
Single View
Complete customer context in one screen.
Smart Ticketing & Workflow
Auto-routes to the right expert instantly.
Self-Learning Mode
Self-updating knowledge base.
AI Chat
Your customers get instant answers to common questions—any time, day or night. AI handles FAQs, collects details, and only hands off to a human when needed.
Instant Resolution
Drafts suggested fixes or auto-resolves tickets using your knowledge base—right inside the thread.
Single View
Complete customer context in one screen. No more switching between tabs or scrolling through endless threads.
Smart Ticketing & Workflow
Automatically sorts and prioritizes tickets by product and issue. Asks smart follow-ups to gather everything agents need to solve it first try.
Self-Learning Mode
After every resolved ticket, AI drafts or updates articles for review. Your knowledge base grows on autopilot—so future tickets never happen.
Kayako's Four-Step Onboarding
Phase 1: Data Migration and Setup
We export your tickets, users, and knowledge base. AI scans your content to spot knowledge gaps and top contact reasons. You get a clear summary to review.
ROI Calculator
See how much you could save by automating repetitive support tickets with Kayako One
Package & Pricing
One price, one platform, zero repetitive tickets.
Kayako One
$79/mo
One Brand Messenger
Shared Inbox & Ticketing System
Pre-built Reports
Public Help Center
Multiple Team Inboxes
Private & Multilingual Help Center
Multi-Brand Messenger
+$1 for all AI resolved tickets
Latest Insights
Stay ahead with the latest customer service trends and best practices
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The Evolution of Kayako
From on-premise roots to an AI-powered platform — Kayako has continually redefined customer support for every budget, platform, and era
- Classic -
Where it all started. A highly customizable on-premise helpdesk trusted by thousands of teams worldwide.
- Cloud -
Modern, cloud-based support platform for growing teams — bringing flexibility and collaboration to the next level.
- One -
Unified, AI-powered platform for the future of support — eliminating repetitive tickets and empowering teams.