Kayako in photos
Copyright 2001 - 2013, Kayako - Privacy - Free help desk software
Kayako
Helpdesk Evolved.
Never miss a beat. Manage your email, live chat, calls, remote support and self-service, all in one place.
Visitors into customers.
See where they are from and how they found your website. Harness visitor intelligence to prioritise your leads.
The best way to do e-mail.
Kayako is your collaborative inbox. No more delays, CCing, forwarding and lost mail.
Self service reinvented.
Kayako's simple and intuitive self service tools encourage your customers to help themselves and get quicker answers.
Be there and be hands on.
One-click remote control access to your customer's PC with Kayako OnSite.
Capture knowledge.
Every day your team creates new knowledge and finds new resolutions. Kayako gives you the tools to capture and reuse it.
Helpdesk with brains.
Kayako helpdesks learn; automatically helping you to categorize, filter and prioritize your tickets.
From the day we started talking with Kayako, we realized that they share the same passion for Customer Wow as we do. 
As an enterprise, we needed the absolute best tools available. If you're thinking helpdesks, you should think Kayako
Kayako has positively and profoundly impacted how we interact with our customers
Kayako is a fantastic system, is easy to use and has become an essential part of our business
Kayako actively helps us to keep on top of things and provide timely responses to our users
We recommend Kayako to anyone looking to get a grip on their support correspondence and bring resolution times down
Feedback from staff is positive - Kayako's feature set is complete and the pricing can't be beaten
The only help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place.
Latest from the blog 
Case Study: How Sangoma Simplified a Busy Support Workflow with Kayako
We speak with Shaunt Libarian, at Sangoma, a Canadian technology and telecommunications company to learn about Sangoma’s journey from shared inboxes to helpdesk workflow nirvana with Kayako.
Kayako Mobile for Android, Now on Your Tablet
Kayako Mobile for Android, optimized for tablets, joins Kayako Mobile for iPhone, iPad, Windows Phone and BlackBerry. Available today.
Helpdesk Insights Delivered to Your Inbox With Scheduled Reports and More in 4.52
Kayako 4.52 is now available, bringing with it scheduled reports, a new under-the-hood reporting engine and more than 30 improvements and fixes.
Reliability, Trust and Transparency
We've been hosting helpdesks for nearly a decade. As part of our ongoing efforts to improve communication and to live and breathe transparency, we've published a new Kayako OnDemand status page, detailing our service availability and history.
Ten years young
For a decade, more than 30,000 organizations of all shapes and sizes have relied on Kayako to provide an unbeatable customer support experience.
SaaS or Download
Choose between our reliable and secure SaaS cloud platform (Kayako On Demand), or install Kayako on your own server - it's entirely up to you.
Tickets, email, unified inbox
Eliminate email clutter, collaborate, improve response times and monitor quality.
Live chat and visitor engagement
Turn visitors into customers through live chat, visitor monitoring and click-to-call.
Support center and self-help
Easy to use, intuitive helpdesk that encourages customers to help themselves.
Developer API
Use the API to customize and integrate your helpdesk with other applications.
Access the API
Community Forums
Connect with Kayako customers, experts and third-party developers.
Go to the Forums
Documentation
Access clear, easy to read documentation and implementation guides.
View Documentation
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