- Richard Nolting, Helpdesk Manager
- Jack Lampleym, IPAC Systems Group
- Lester Holmes, Customer Support Manager
- Bob Sanguedolce, VP of Technology
How Latin America's leading online payment service achieves #custserv success
Brand new and rebuilt for iOS 7. Because customer service is not just a desk job
Over the last 6 months, Kayako OnDemand has averaged 99.99% availability
Chat with your customers on any device and platform using your favorite IM client
A big new update to Kayako Mobile for Windows Phone for big, new devices
New ThinkCX addon brings greater social intelligence to your Kayako helpdesk
New ticket features and more than 40 improvements and fixes
All your customer conversations, one collaborative inbox. Kayako helps your team to never miss a beat. Replies are on time and customers will be happy.
Create custom statuses, priorities and fields to match your workflow.
Fetch correspondence from the web or email. Track SLAs and key metrics, from open to resolution.
Monitor visitors in real time with Kayako Desktop. Proactively engage people who look like they need help, and spot opportunities.
Deliver the human touch over the web. Rich live chats with file and screenshot sharing.
Instant resolutions and real-time support over live chat? Even a tough crowd will love that.
Clear, simple and easy to navigate. A support center your customers will love to use.
It fits right in. Total control over the look, feel and layout of the support center.
Your customers prefer to help themselves. Kayako gives them great self-service.
Connect Kayako to your existing VoIP service to automatically capture calls logs in the helpdesk.
Never ask the same thing twice. Switch between email, chat and voice seamlessly.
Your customer. He's very happy.
Your team will be equipped to deliver better, proactive customer service with rich profiles, a total support history and custom fields.
You are only ever one click away from a customer's complete support history.
More than 100 reports, ready to run. Export and schedule them for delivery to your inbox.
Get under the hood of each report. Create your own reports using the powerful Kayako Query Language.
Kayako turns data into information for better business decisions, with more than 100 reports.
Your customers want to be able to help themselves, 24/7. Kayako makes it easy for your team to capture knowledge and turn answers into rich self-service content, and will automatically suggest self-service answers as customers type out their queries.
“Even our computer-shy customers have no issues using Kayako. Kayako's cloud platform has been outstanding.”
Senior Process Analyst
Your agents want to deliver great customer support as fast as possible. Kayako provides them with the information and tools they need: a complete customer support history, automatic answers, macros and intelligent ticket routing all in a blazing fast, intuitive interface.
“We receive large amounts of requests each day, and Kayako actively helps us to keep on top and provide timely responses.”
VP Technology and Ops, mtvU
Kayako turns helpdesk data into actionable business insights with 100 out of the box reports. Identify trends, spot bottlenecks, track performance and measure what matters in your business with custom fields and the powerful Kayako Query Language.
“Kayako’s reports have revealed a dramatic increase in team productivity and decrease in response time.”
Director of Technical Services
Extend, integrate and bring information into the helpdesk from across the business. Kayako takes care of the leg work so your team can collaborate and work intelligently, freeing them to focus on your customers. An amazing customer experience faster than you can say ROI.
“It’s not often that one can claim a ROI within months of purchasing a product, but that’s exactly the case with Kayako.”
University of Alberta
Kayako brings together an active community of managers, developers and helpdesk pros with one thing in common: a passion for great customer service.
Kayako goes all the way back to 2001, as one of the original pioneers of the multichannel helpdesk and one of the very first to bring the helpdesk to the cloud.
Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service. Find out how some of them do it.
Kayako's natively built mobile apps feel right at home on your favorite platform. Connect to your helpdesk - and reach your customers - from anywhere.
All taken care of in the cloud with Kayako OnDemand, or hosted in your own IT environment with Kayako Download. You can even switch between the two.
Integrate all your business apps and backend systems into Kayako. If you use Kayako Download, build your own fully functional apps in the helpdesk itself.