Supercharge your Help Center with insight into what customers are looking for and how your self-service is performing.
With fewer requests to handle and answers at their fingertips, your team can focus on helping your customers.
Create a beautiful Help Center to give your customers a single destination for support that’s available 24/7 - even if your team isn’t.
Solutions, your customer’s support history, and a friendly self-service community at your desk or on the move. The Help Center works beautifully, wherever you are.
Tailor the support experience for your customers. Easily customize the look and feel of your Help Center, and create unique Help Centers for each of your brands.
Build a Help Center so easy to use, it becomes your customers’ go-to. Your customers will find their own solutions, and your team will have more time to work on new ones.
There is such a thing as a Win-Win
We believe self-service matters. When it’s straightforward, more than 70% of your customers would prefer to use it. With great self-service, your customers get faster answers, and your team can focus on bigger stuff - like building better customer relationships. That’s a win-win.
Kayako gives you everything you need to measure how your self-service is performing.
Create better content with direct customer feedback from article ratings, and track how performance improves with each edit.
See what Help Center content your customers searched and viewed before contacting you, so you know what articles you need to write next.
Foster a customer community in the Help Center with discussion, comments and social sharing.
Leverage community content throughout your self-service experience by surfacing answers those to customers asking the same question.