Self-service is served

Sometimes, your customer doesn’t want to talk. With Kayako, they don’t have to. Your Help Center lets them find the answers they need.

Support smarter

Supercharge your Help Center with insight into what customers are looking for and how your self-service is performing.

Work smarter

With fewer requests to handle and answers at their fingertips, your team can focus on helping your customers.

Smarter customers

Customers are happier when they can answer their questions themselves. And they can, quickly and simply, with Kayako.

Round-the-clock helpful

Create a beautiful Help Center to give your customers a single destination for support that’s available 24/7 - even if your team isn’t.

Answers anywhere

Solutions, your customer’s support history, and a friendly self-service community at your desk or on the move. The Help Center works beautifully, wherever you are.

Self-service that shines

Tailor the support experience for your customers. Easily customize the look and feel of your Help Center, and create unique Help Centers for each of your brands.

Knowledge shared, solutions found

Build a Help Center so easy to use, it becomes your customers’ go-to. Your customers will find their own solutions, and your team will have more time to work on new ones.

Speak your customer’s language

Support multiple languages by localizing your Help Center. Make answers stick and your content with images, gifs and even videos.

Share your best answers

Securely share content and put great answers and internal documentation at your team’s fingertips with a Help Center only they can access.

There is such a thing as a Win-Win

We believe self-service matters. When it’s straightforward, more than 70% of your customers would prefer to use it. With great self-service, your customers get faster answers, and your team can focus on bigger stuff - like building better customer relationships. That’s a win-win.

Understand what your customers need

Kayako gives you everything you need to measure how your self-service is performing.

Create better content with direct customer feedback from article ratings, and track how performance improves with each edit.

See what Help Center content your customers searched and viewed before contacting you, so you know what articles you need to write next.

Search that finds

Not every customer knows what they are looking for. Kayako’s smart search understands real language, knows what you are looking for and instantly makes suggestions as you type.

Grow a community

Foster a customer community in the Help Center with discussion, comments and social sharing.

Leverage community content throughout your self-service experience by surfacing answers those to customers asking the same question.

We’ve got what you need

All you might need to manage a modern Help Center that your customers love to use.

Content Management

Manage your Help Center content with our simple to use editor

Help Center Comments

Allow, and reply to, customer comment on articles

Full Content Localization

Support customers in their own language with full localization

Internal Help Center

Create a private space on your Help Center, just for your agents

Rich Articles

Engage your customers with rich text formatting, inline images & videos too

Article Attachments

Upload and attach files to help center articles for customers to download

Help Center Article Tags

Add tags to articles for use in workflows and automations

Article Statuses

Work on your content within Kayako without customers accessing them

Article Keywords

Improve article search results by adding additional keywords

Proactive Answers

Suggest relevant articles before a customer clicks submit

Full Customization

Adapt your Help Center with full control over branding and layouts


Customers can create and review cases from within the Help Center

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