Kayako Messenger is more than just simple live chat software. Your team and your customers can pick up the conversation on your website and across channels, real-time or not.
Understand who your customer is and what they’ve done and seen so far - and proactively offer support to visitors who need it
Recognize when a visitor needs a hand to get them over the finish line, and put help just a click away
Both you and your customer can continue conversations in real-time, or pick up where you left off later on. Any time, on any channel.
Kayako brings context to live chat. Instantly see your customer’s information, events, and history in one place to give the best support you can.
Pictures tell a better story. Communicate quickly and clearly with images and screenshots.
Kayako Messenger works beautifully across every device. So your customer can connect wherever they are.
Understand your customer’s context in seconds by knowing what pages your customer has looked at, how they found you, and where they’re stuck.
Recognize when a customer needs help. Proactively start conversations with engaging messages based on your customer’s history and behavior.
Even before they start a chat, Kayako knows who the best person is to help your customer. That means your customer in Munich will be talking to your German speaking team in no time.
When your visitor is about to hit the “buy” button, the last thing you want them to do is to click away from your web page.
Unlike traditional live chat, Kayako Messenger connects live chats with the rest of your customer’s history. Customers can start new chats, or pick up their existing conversations, without clicking away from your website. Wow, that was easy.
Your customers can leave a satisfaction rating to help you learn what you’re doing well, and who you should follow up with.