Live conversations

Kayako Messenger is more than just simple live chat. Your team and your customers can pick up the conversation on your website and across channels, real-time or not.

Personal support, instantly

Understand who your customer is and what they’ve done and seen so far - and proactively offer support to visitors who need it

Help visitors become customers

Recognize when a visitor needs a hand to get them over the finish line, and put help just a click away

A human touch

Your customer needs a quick answer. Provide tailored, real time service and get your customer back on track

Support doesn’t need to stop when live chat ends

Conversation continued

Both you and your customer can continue conversations in real-time, or pick up where you left off later on. Any time, on any channel.

All in one place

Kayako brings context to live chat. Instantly see your customer’s information, events, and history in one place to give the best support you can.

Show, as well as tell

Pictures tell a better story. Communicate quickly and clearly with images and screenshots.

Wherever, whenever

Kayako Messenger works beautifully across every device. So your customer can connect wherever they are.

Suggest an instant answer

Give your customers an answer before speaking to your team. Kayako shares the most relevant articles to see if they help first.

Proactive support is the best kind of support

Get a few steps ahead

Understand your customer’s context in seconds by knowing what pages your customer has looked at, how they found you and where they’re stuck.

Say hello to delight

Recognize when a customer needs help. Proactively start conversations with engaging messages based on your customer’s history and behavior.

Say goodbye to transfers

Even before they start a chat, Kayako knows who the best person is to help your customer. That means your customer in Munich will be talking to your German speaking team in no time.

Shoot for "Wow, that was easy"

When your visitor is about to hit the “buy” button, the last thing you want them to do is to click away from your web page.

Unlike traditional live chat, Kayako Messenger connects live chats with the rest of your customer’s history. Customers can start new chats, or pick up their existing conversations, without clicking away from your website. Wow, that was easy.

Turn feedback into insights

How did I do?

Your customers can leave a satisfaction rating to help you learn what you’re doing well, and who you should follow up with.

How are we doing?

Measure how well your team is doing and where to improve next, with reports on chat metrics and satisfaction ratings.

With a little help from our friends

Everyone needs a helping hand - even those in your team. Kayako makes it easy to quickly loop others into the conversation without transferring the whole chat.

Copy, paste and time left for coffee

It takes just a small line of code adds live chat and real time visitor monitoring to your website. Your visitors can start a conversation, anytime, anywhere.

Less exciting, but still essential

Kayako has everything you need to turn the live chat mountain into a... molehill, or something.

Dedicated apps

Desktop apps for Windows and Mac for super productivity

Chat teams

Set up teams for quick and easy organization and reporting

Skill tags

Group your team according to skills, languages and specialisms

Use any IM client

Handle live chats with your favorite IM apps

Predefined responses

Multitask like a champ with predefined live chat responses

Supervisor mode

Offer a helping hand to newbies with silent supervisor mode

Make customer service your competitive advantage Sign up for the free trial

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