Here you will find agreement terms and information about Kayako’s intellectual property and privacy policies.

Terms and Conditions

If you purchased Kayako software or services from us or an authorized reseller, your Quote (or ordering document) will include the software title(s) and/or services purchased. As of 14 March, 2018, the following terms govern the sale of Kayako licensed software and related services. Archived editions of predecessor terms and conditions are available Archived Terms and Conditions here.

Kayako Cloud
  • Software as a Service Terms and Conditions
  • Support Agreement for SaaS
  • Service Level Agreement for SaaS
  • Kayako On-Premise
  • Software License Terms and Conditions
  • Maintenance and Support Terms and Conditions
  • Kayako Prime Products Kayako Prime Terms and Conditions
    Professional Services Professional Services Terms and Conditions


    Privacy Statement Read what type of information Kayako collects from you and what Kayako does with the information.
    Data Processing Agreement
  • Global Data Processing Agreement