Comparing Help Desks: What To Look For

It can be tricky to know exactly what to look for when you’re evaluating help desks and customer service software solutions. So many features, price plans and comparison tables … where do you start?

We’ve talked with thousands of businesses, so we get that no two customer service teams have the same needs. Your team’s needs and priorities are unique, and you need one unified solution that can take care of them all. But finding the best help desk software for your company is a difficult, time-consuming task—especially since there’s not a lot of good help desk comparison information out there.

We think that Kayako may be the right solution for your organization. With intelligent features,

affordable pricing and lightning-fast deployment, Kayako streamlines and simplifies service for organizations everywhere. Whether you’re a 500-person organization or a 5-person startup, we’ve got you covered.

Take a look at our comprehensive help desk comparison matrix to see why customers are choosing Kayako’s customer service platform over traditional help desks. And we’ll show why Kayako is not just a software product, but a partner you can trust to help you get better at customer service.

Prefer to be more hands on? Check it out for yourself with a free trial.

Kayako

Intercom

Zendesk

Freshdesk

Help Scout

HappyFox

Groove

Desk

ClickDesk

HelpCrunch

Native Live Chat
Facebook & Twitter
FREE Collaborators
Intelligent Self-Service
Workflows
Collision Prevention
Customer Journey
Time Tracking
Time Tracking
Mobile SDK

Compare Help Desk Features And Benefits And Make Kayako Your…

zendeskalt@2x

Zendesk Alternative

Looking for live chat software that’s a little more … zen?

freshdeskalt@2x

Freshdesk Alternative

Time to explore a help desk that’s… Fresher?

interweb@2x

Intercom Alternative

It’s time to regain control over your support email inbox.

deskalt@3x

Desk Alternative

Get the features you love at a price that’s friendly and affordable.

helpscoutalt@2x

HelpScout Alternative

Out-of-the-box omnichannel support without any integrations & add-ons.

happyfoxalt@2x

HappyFox Alternative

Customer support software shouldn’t be expensive and frustrating.

groovealt@3x

Groove Alternative

Interested in a fully integrated multichannel platform?

clickdeskalt@2x

Clickdesk Alternative

Time for a help desk that scales with your business.

emailalt@3x

Email Alternative

It’s time to regain control over your support email inbox.

“Kayako positively and profoundly impacted how we interact with our customers daily and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.”

"Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service."

"From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support."

"With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it."

"Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!"

"We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available."

Legacy Support Tools Aren’t Helpful

Traditional support tools were developed for managing IT services—they weren’t built for modern customer service. But Kayako is.
Kayako makes customer service effortless, for both agents and customers. It’s customer service software that helps you stay personal as you grow, support customers as a team and truly understand your customer. You’ll be more productive and build customer loyalty too.

legacysupport@3x

USED BY

131,000

support heroes

 

TO SUPPORT

100 million

customers

Grow Personal Customer Relationships With Kayako

We don’t just build software. We live and breathe customer service.

Everything we do—from our product, to our content, to our support—is to help you grow personal customer relationships as you deliver friction-free service experiences.

staypersonal@3x

Stay Personal As You Grow

Manage hundreds or thousands of conversations while treating every customer as an individual, not a number.

supportcustomers@3x

Support Customers As A Team

Collaborate in a shared multi-channel inbox to provide faster responses and better answers, together.

trulyunderstandyourcustomer@3x

Truly Understand Your Customer

Bring all your customer information and activity into one place with SingleView™, and understand your customer better than anyone else can.

Kayako’s Complete Help Desk Solution Is Just A Few Clicks Away

Sign up for a 14-day free trial. No credit card required.