Helpdesk comparison - What should you look for?
It can be tricky to know exactly what to look for when you’re evaluating helpdesks and customer service software. So many features, price plans, and comparison tables… where do you start?
We’ve talked with thousands of businesses - and no two customer service teams have the same needs. Your team’s needs and priorities are unique, but the helpdesk comparison information you’ll find on other sites remains the same, whether you’re a 500-person organization or a 5-person startup.
We don’t think that’s helpful, so we’re taking a different approach. We’ll tell you why customers chose Kayako’s customer service platform over traditional helpdesks. And we’ll show why Kayako is not just a software product, but a partner you can trust to help you get better at customer service.
But the best way to find out if Kayako is right for you? Take a free trial and talk to our team. We’re here to help.
Ashok Makhija
Customer Success Manager, Kayako
Make Kayako your...
Zendesk alternative
Looking for a customer support service that's a little more...zen?
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Traditional helpdesks just aren’t helpful anymore
Traditional helpdesks force you to think in terms of tickets, not customers. They force you to silo information, data, and conversations. Helpdesks put barriers between your customer and your team.
Kayako is different. Kayako is a customer service platform that unifies your channels, customer information, and your teams, so you can deliver effortless customer experiences - and get better at customer service. Kayako is the only platform that lets you treat your customers as individuals and not support tickets.
Build closer relationships
Kayako helps you understand your customer better - so you can provide the right support at the right time, in their context.
Work better together
Kayako removes the distance between your team and your customers - so you can provide better support, quicker.
Go beyond delight
Your customer wants more than just delight. Surprise them with effortless customer service that makes a difference.
Get better at customer service with Kayako
Paul Kuruvilla
Product Engineer
Alicia Carney
Product Marketing Manager
Dan Wong
Product Manager
Parry Mann
Sales Development Representative
Miguel Camba
Frontend Developer
Used by
131,000
support heroes
To support
100 million
customers
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Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
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From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
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With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
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Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
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We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
