Comparing help desks: what to look for
It can be tricky to know exactly what to look for when you’re evaluating helpdesks and customer service software. So many features, price plans, and comparison tables… where do you start?
We’ve talked with thousands of businesses - and no two customer service teams have the same needs. Your team’s needs and priorities are unique, but the helpdesk comparison information you’ll find on other sites remains the same, whether you’re a 500-person organization or a 5-person startup.
We don’t think that’s helpful, so we’re taking a different approach. We’ll tell you why customers chose Kayako’s customer service platform over traditional helpdesks. And we’ll show why Kayako is not just a software product, but a partner you can trust to help you get better at customer service.
But the best way to find out if Kayako is right for you? Take a free trial and talk to our team. We’re here to help.
Ashok Makhija
Customer Success Manager, Kayako
Make Kayako your...
Zendesk alternative
Looking for a customer support service that's a little more...zen?
Find out more »
Legacy support tools aren't helpful
Traditional support tools were developed for managing IT services - they weren't built for modern customer service.But Kayako is.
Kayako is effortless customer service software that helps you stay personal as you grow, support customers as a team, and truly understand your customer. You'll be more productive, and build customer loyalty too. Take your free trial today.
Stay personal as you grow
Manage hundreds or thousands of conversations while treating every customer as an individual, not a number.
Support customers as a team
Collaborate in a shared multi-channel inbox to provide faster responses and better answers, together.
Truly understand your customer
Bring all your customer information and activity into one place to understand your customer better than anyone else can.
Grow personal customer relationships with Kayako
We don’t just build software. We live and breath customer service.
Everything we do - from our product, to our content, to our support - is to help you grow personal customer relationships.
Paul Kuruvilla
Product Engineer
Alicia Carney
Product Marketing Manager
Dan Wong
Product Manager
Parry Mann
Sales Development Representative
Miguel Camba
Frontend Developer
Used by
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support heroes
To support
100 million
customers
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Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
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From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
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With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
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Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
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We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
