Comparing help desks: what to look for

It can be tricky to know exactly what to look for when you’re evaluating helpdesks and customer service software. So many features, price plans, and comparison tables… where do you start?

We’ve talked with thousands of businesses - and no two customer service teams have the same needs. Your team’s needs and priorities are unique, but the helpdesk comparison information you’ll find on other sites remains the same, whether you’re a 500-person organization or a 5-person startup.

We don’t think that’s helpful, so we’re taking a different approach. We’ll tell you why customers chose Kayako’s customer service platform over traditional helpdesks. And we’ll show why Kayako is not just a software product, but a partner you can trust to help you get better at customer service.

But the best way to find out if Kayako is right for you? Take a free trial and talk to our team. We’re here to help.

helpdesk software comparison

Compare helpdesk features and benefits and make Kayako your...

zendesk alternative

Zendesk Alternative

Looking for live chat software that's a little more... zen?

Find out more
freshdesk alternative

Freshdesk Alternative

Time to explore a help desk that's... Fresher?

Find out more
email alternative

Email Alternative

It's time to regain control over your support email inbox.

Find out more


desk alternative

Desk Alternative

Get the features you love at a price that's friendly and affordable.

Find out more
helpscout alternative

HelpScout Alternative

Out-of-the-box multi-channel support without any integrations & add-ons.

Find out more
happyfox alternative

HappyFox Alternative

Customer support software shouldn't be expensive and frustrating.

Find out more


groove alternative

Groove Alternative

Interested in a fully-integrated multi-channel platform?

Find out more
clickdesk alternative

ClickDesk Alternative

Time for a help desk that scales with your business.

Find out more
intercom alternative

Intercom Alternative

It's time to regain control over your support email inbox.

Find out more

Legacy support tools aren't helpful

Traditional support tools were developed for managing IT services - they weren't built for modern customer service.But Kayako is.

Kayako is effortless customer service software that helps you stay personal as you grow, support customers as a team, and truly understand your customer. You'll be more productive, and build customer loyalty too.

Start your free trial
14-day free trial. No credit card required.

traditional helpdesk system alternative

Stay personal as you grow

Manage hundreds or thousands of conversations while treating every customer as an individual, not a number.

Support customers as a team

Collaborate in a shared multi-channel inbox to provide faster responses and better answers, together.

Truly understand your customer

Bring all your customer information and activity into one place to understand your customer better than anyone else can.



Grow personal customer relationships with Kayako

We don’t just build software. We live and breath customer service.

Everything we do - from our product, to our content, to our support - is to help you grow personal customer relationships.


Used by

131,000

support heroes

To support

100 million

customers

Scroll Testimonials

Great customer service starts here Sign up for a 14-day free trial. No credit card required.