Comparing help desks: what to look for

It can be tricky to know exactly what to look for when you’re evaluating helpdesks and customer service software. So many features, price plans, and comparison tables… where do you start?

We’ve talked with thousands of businesses - and no two customer service teams have the same needs. Your team’s needs and priorities are unique, but the helpdesk comparison information you’ll find on other sites remains the same, whether you’re a 500-person organization or a 5-person startup.

We don’t think that’s helpful, so we’re taking a different approach. We’ll tell you why customers chose Kayako’s customer service platform over traditional helpdesks. And we’ll show why Kayako is not just a software product, but a partner you can trust to help you get better at customer service.

But the best way to find out if Kayako is right for you? Take a free trial and talk to our team. We’re here to help.

Ashok Makhija
Customer Success Manager, Kayako

Make Kayako your...

Zendesk alternative

Looking for a customer support service that's a little more...zen?

Find out more »
Freshdesk alternative

Time to explore a helpdesk that's... fresher

Find out more »
Email alternative

It's time to regain control over your support email inbox.

Find out more »

Legacy support tools aren't helpful

Traditional support tools were developed for managing IT services - they weren't built for modern customer service.But Kayako is.

Kayako is effortless customer service software that helps you stay personal as you grow, support customers as a team, and truly understand your customer. You'll be more productive, and build customer loyalty too. Take your free trial today.


Stay personal as you grow

Manage hundreds or thousands of conversations while treating every customer as an individual, not a number.

Support customers as a team

Collaborate in a shared multi-channel inbox to provide faster responses and better answers, together.

Truly understand your customer

Bring all your customer information and activity into one place to understand your customer better than anyone else can.

Grow personal customer relationships with Kayako

We don’t just build software. We live and breath customer service.

Everything we do - from our product, to our content, to our support - is to help you grow personal customer relationships.


Paul Kuruvilla

Product Engineer

Alicia Carney

Product Marketing Manager

Dan Wong

Product Manager

Parry Mann

Sales Development Representative

Miguel Camba

Frontend Developer

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