Social customer service

Support and engage your customers through Twitter and Facebook as easily as email. Your team will turn fans and followers into loyal customers in no time.

Conversations without silos

Kayako keeps the conversation going across multiple channels, even when your customer switches from Twitter to email... and back again

Get closer to your customers

A single view of the conversation and all your customer’s information means you can deliver personalized customer service with personality

Turn customers into promoters

Kayako makes it easy to listen to your customers and proactively engage them. Tap into social media and jump into the conversation

Social conversations made easy

Support and engage your customers over Twitter and Facebook.

Start the conversation

With Kayako, your team can begin conversations with your customers over any channel, and right from within Kayako.

Continue the conversation

Kayako creates a single view of the conversation even as your customer moves between channels, so no one needs to repeat themselves.

Put a workflow to social

Give your team a grip on social customer service. Kayako’s powerful workflow and automations will manage and organize conversations across all your channels.

Customers who have their customer service requests dealt with over social media will spend 20-40% more with the company.

Delight delivered

Kayako has everything you need to recognize opportunities when a customer needs a hands so you can reach out and engage them.

Proactively monitor Twitter for search terms to automatically capture Tweets into Kayako, and join the conversation when you need to help out.

Track conversations across Facebook Wall posts and private messages in Kayako, and take the conversation off Facebook if needed.

The social service opportunity

Customers are increasingly turning to social first, and teams can solve up to 8x more customer queries per week through social than over the phone.

Supporting your customers over social doesn’t mean more work to do. It means your team is freed up to focus on the bigger stuff, and your customers get faster responses on the channels they prefer. Everybody wins.