Self Service Portal

Sometimes, your customer doesn’t want to talk. With Kayako, they don’t have to. Your Help Center lets them find the answers they need.

Support smarter

Supercharge your Help Center with insight into what customers are looking for and how your self-service is performing.

Work smarter

With fewer requests to handle and answers at their fingertips, your team can focus on helping your customers.

Smarter customers

Customers are happier when they can answer their questions themselves. And they can, quickly and simply, with Kayako.

Round-the-clock helpful

Create a beautiful Help Center to give your customers a single destination for support that’s available 24/7 - even if your team isn’t.

Answers anywhere

Solutions, your customer’s support history, and a friendly self-service community at your desk or on the move. The Help Center works beautifully, wherever you are.

Self-service that shines

Tailor the support experience for your customers. Easily customize the look and feel of your Help Center, and create unique Help Centers for each of your brands.

Knowledge shared, solutions found

Build a Help Center so easy to use, it becomes your customers’ go-to. Your customers will find their own solutions, and your team will have more time to work on new ones.

Speak your customer’s language

Support multiple languages by localizing your Help Center. Make answers stick and your content with images, gifs and even videos.

Share your best answers

Securely share content and put great answers and internal documentation at your team’s fingertips with a Help Center only they can access.

There is such a thing as a Win-Win

We believe self-service matters. When it’s straightforward, more than 70% of your customers would prefer to use it. With great self-service, your customers get faster answers, and your team can focus on bigger stuff - like building better customer relationships. That’s a win-win.

Understand what your customers need

Kayako gives you everything you need to measure how your self-service is performing.

Create better content with direct customer feedback from article ratings, and track how performance improves with each edit.

See what Help Center content your customers searched and viewed before contacting you, so you know what articles you need to write next.

Search that finds

Not every customer knows what they are looking for. Kayako’s smart search understands real language, knows what you are looking for and instantly makes suggestions as you type.