Support-Driven Development

What is support-driven development?

This strategy means that everyone does service. Your product developers are driven by support as much as the service team is.

Under support-driven development, the feedback you get from customers is used to learn and understand how your products are used, what is and isn’t working, and who your customers are. This strategy means that everyone does service.

Your product developers are driven by support as much as the service team is.

Under support-driven development, the feedback you get from customers is used to learn and understand how your products are used, what is and isn’t working, and who your customers are.