An antiquated term for your customer support team and the platform you use to help customers. Help desks turn customers into faceless support tickets. These tickets are routed through different agents and teams, which are often siloed so context is lost and communication is less efficient.
Help desks rarely have any information about who the customer is or where they’re coming from, which leads to a lot of customer frustration and a lot of repetition.
Do you need help looking for an alternative to a Helpdesk?