Gamification

What is gamification?

How can you make being a customer support agent fun and cut down on burnout? Through gamification.

By adding a little competition for tasks like responding to cases quickly and getting positive feedback from customers, support managers can keep their reps motivated on the job.

Some teams do this with a points system, while others have scoreboards and recognition programs in place to give teams something to work toward.

But beware: gamification doesn’t work for everyone. If you’re not careful, it can create a toxic, numbers-driven culture that serves to demotivate employees – or worse, turn them against one another.