It's easy to use standard email clients like Gmail, Yahoo, or Outlook for handling the basic needs of customer support.
But as your business scales, so does your growing list of folders, filters, and color-coded labels. Critical information becomes buried, and soon your entire customer service process is compromised.
You owe it to your customers, and your team, to modernize your customer service experience. Doing so will not only save you tons of time, but help you develop a seamless, proactive, customer-centric approach to support.
Below, you’ll learn the five most important reasons why businesses choose Kayako as an alternative to any email client. And if you have questions, we're here to help - just get in touch, or start your free trial and check it out for yourself.
Jamie Co-founder, Kayako
Your team can keep on top of customer conversations with easy, understand their unique context in seconds, and reply via any channel for a smooth, personal, and effortless customer experience.
| You'll never need to send a confusing group email again. Your team can leave internal notes and easily collaborate within conversations : no context is lost, and everything is kept in one place.
Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.
From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.
With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.
Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!
We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.
Your customers might switch between email, Twitter and Facebook - which makes it hard to keep up. Luckily, Kayako unifies all of your channels, and puts all customer communication in one place. Saving you time, and reducing customer effort.
Sometimes, the customer information you need is held in your ecommerce system, or CRM, or billing system. Kayako connects to hundreds of the apps your team already use, putting that information at your team's fingertips. Less time looking up information means more time crafting a perfect customer reply.
Manage hundreds or thousands of conversations while treating every customer as an individual, not a number.
Collaborate in a shared multi-channel inbox to provide faster responses and better answers, together.
Bring all your customer information and activity into one place to understand your customer better than anyone else can.