In all aspects, Kayako provides Namecheap with value in buckets.
As one of the leading Internet and domain services providers, our Internet-based customer support is very important to us. We require something reliable, reputable, good looking and accessible. In all aspects, Kayako provides Namecheap with value in buckets. Its integrated ticketing, chat and email makes it very easy to use and to keep a hold of all our customer support correspondence.
One of the things we most value about Kayako is how carefully they have thought about actual real life support processes.
Being able to set up predefined responses is time saving, but the best bit is the ‘Instant Response System’ - Kayako automatically searches our knowledgebase and offers up suggestions as the customer types out their query. This reduces our work load and pleases our customers as they get genuinely instant answers.
With Kayako, our support desk is putting our knowledge to work for us! Everyone at Namecheap is really satisfied with Kayako and are looking forward to seeing what new developments they have in store!
Nata Trusova Namecheap