DineroMail | Case Study | Kayako
Kayako really do practice what they preach and they continually show us why they are industry leaders with their knowledge and skilled customer service.

From the first day we started talking with Kayako, we realized that they share the same passion for Customer Wow as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support. - Richard Nolting

Kayako completely changed the way we provide support to our customers. The day we installed the application completely changed the way we provide support to our customers. Since then customers are very happy. Its simplicity and ease of use save us a lot of work. Definitely will recommend this product to anyone who does customer support. - Juan Carlos Seguí

Our staff quickly became familiar and comfortable with Kayako. - Bob Sanguedolce, VP of Technology

Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!

We’ve been using Kayako now for a little over two years and the helpdesk has positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service... In short, Kayako is tops! - Robert Miles
Kayako really do practice what they preach and they continually show us why they are industry leaders with their knowledge and skilled customer service.
Kayako helps us to respond to service requests in a very timely manner, resulting in happier customers. We’re big, big Kayako fans.
Kayako has allowed us to customize the helpdesk in ways other support providers have not been able to match.
Kayako has enabled our team to streamline our support process, to more effectively communicate, and ultimately to resolve issues in a more timely and profession.
As an enterprise, we needed the absolute best tools available. If you're thinking helpdesks, you should think Kayako.
Since setting up Kayako, our support volume has grown by a factor of 10, and Kayako grew gracefully with us.
All in all, Kayako is hands-down the most feature-rich, user-friendly and flexible platform I’ve come across for customer support.
We have started with Kayako software about 6 years ago and now we couldn't work without it.
Our central IT section were blown away with what Kayako could do for them.
Kayako has enabled our team to streamline our support process, to more effectively communicate, and ultimately to resolve issues in a more timely and profession.