No training required
Starting at $15/agent and packing a host of features ranging from live chat, email and social support to ticketing, time tracking, and customer journeys, Kayako is one of the only fully integrated solutions that scales with your business. With everything already in place it takes no time at all to set up so you can focus on what's important and provide your customers with best service and support.
We've thrown together a quick comparison of Kayako vs ClickDesk which will help give you an idea of some of the features Kayako brings to the table.
|750+ Zapier Integrations||Yes||No|
|Customer Satisfaction Rating||Yes||No|
|In-App SLA's & Business Hours||Yes||No|
With over 750+ integrations Kayako is way ahead of the competition. As one of the best ClickDesk alternatives, Kayako enables you to connect to all the apps your team already uses. As your business grows automation becomes crucial and Kayako helps save you time and money through a simple and easy setup for workflow automations across multiple apps.
Kayako's integrations range from CRM's like Salesforce, Sugar and Microsoft Dynamics to Shopify, Paypal and Stripe.
SMS and Voice providers such as RingCentral and Twillio are also supported with easy integrations that can be done without any code. These powerful integrations allow for you to build smart workflows for automation across multiple apps in just a few clicks.
Your customer's journey will reflect each interaction allowing support teams to provide service that's personal and connected!
"Using Kayako's live views, search tool and retrospective reports, at a glance, we check on ticket volumes, response times, and a host of other statistics."
DIRECTOR OF TECHNICAL SERVICES
With Kayako your customers can trust support will be available 24/7 - even if your team isn't. Give your customers the option of finding answers to frequently asked questions and searching through knowledge base articles to find solutions to issues you know they may face.
Kayako gives a complete customer history in the form of a journey mapped across several applications, webpages and actions taken along the way. This allows for you to capture your customer's journey in a way a ticket never could. With seamless integrations across apps you get all the context you need at your fingertips in order to provide the best customer experience!
With Kayako, a ClickDesk competitor, you're able to consistently honor Service Level Agreements for customers you support by taking them into the application. By defining response times within Kayako your team is able to ensure all SLA's are honoured and customers are happy.
Understanding where your agents spend their time is a step towards optimizing your support team. Log the time agents spend on conversations across multiple channels and measure productivity, identify which customers require the most support resources, and tally up billable hours.
In addition to tracking the time your agents have worked and billed against conversations you can also export records through custom reports. Kayako makes time spent supporting customers across multiple channels easy to account for and bill.
With Kayako's powerful reporting and at-a-glance dashboards your customer support team is able to identify key metrics. Track your team's KPI's and optimize operations to deliver the best customer service and support.
Empower your team with the tools they need to provide the best customer support experience
Support customers in real-time through conversations that are personal and connected
Stay on top of your workload by tracking performance with SLA goals for response and resolution times
Track billable hours for support your team provides across live chat, email and social channels
Get help from across your organization with FREE collaborators
Easily setup workflows and automate activities to save time and streamline support activities
Measure customer satisfaction and learn where you can improve
"Kayako provides the best of both worlds in regards to a great real-time messaging experience and excellent conversation management. Kayako is an absolutely fantastic app that helps to keep us organized and our customers happy."
Over 131,000 customer agents provide support using Kayako