Sarah teamed up with Kayako’s awesome Head of Support Sarah Chambers, for a lively chat that covered the types of language support teams use, how to hire the best support professionals, and how to make customers feel heard. You can watch it here.
Sarah and Sarah are teaming up again on November 13th at UserConf San Francisco, where Sarah Chambers will be a guest speaker.
To celebrate, we’re giving one lucky competition winner a ticket to UserConf, and the chance to join Sarah Hatter, Sarah Chambers, and loads more incredible speakers and like-minded attendees for a day of customer support amazingness.
UserConf is a one-of-a-kind event designed for customer support and success professionals, to bring education and insight into the world’s best, or soon to be best, online products, services and marketplaces.
Don’t miss your chance to win a ticket to UserConf
We’re giving away one ticket to the UserConf, and the winner will also receive a copy of Sarah Hatter’s book, The Customer Support Handbook.
This book is a must read for all people working in customer support It includes tips and tricks for offering the best customer support possible, with example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers.
Twenty runners up will also each get a copy of the book.
**This competition is now closed, but you can purchase your own copy of The Customer Support Handbook on Amazon.