Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…
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How to Win New Customers With Better Experiences – Part 1
Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the gold standard in terms of what customers should…
5 Ways to Boost Marketing and Sales with Live Chat
The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…
Making Product Adoption Frictionless for the Customer
Remember how exciting buying your first car was? I do. It was shiny and new and had that fresh car smell. I had researched the one I wanted and day…
Modern Leading Morale Steps to Lead Great Customer Service Performance
Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, technical support teams, and ecommerce centers is challenging…
