Introduction While most customer service and support interactions are different on a day-to-day basis, there are a few scenarios and responses that come up every day. While there may be…
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Boosting Your Customer Support: Human-Operated Live Chat vs Chatbots
When was the last time you contacted customer support of an online business? If you’ve had a customer support interaction recently, did you speak with a real person or a…
5 building blocks to develop a winning customer experience strategy
The only true competitive advantage for brands is their customer experience. As a result, more and more companies – both large and small – are slowly getting on board with…
Customer Experience Tips by Lisa Bodell
We recently interviewed Lisa Bodell, award-winning author and CEO of FutureThink, and picked her brain on customer experience tips and innovative approaches. At FutureThink Lisa works with organizations to kill…
10 Ways to Improve your Customer Success Strategy
There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot…
