In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. This can be especially true within the field…
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4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business
If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses large and small. Our study…
4 Things Customers Hate When They’re Looking for Help
Usually, when your customers reach out to you, they are already in a bad state—they’re having problems with their product or service and they want your help. Ideally, they wouldn’t…
How to Turn First Time E-Commerce Customers Into Regulars
Repeat customers have always been the cornerstone of business, and that hasn’t changed with the rise of e-commerce. On average, 40% of an e-retailer’s sales come from 8% of people…
4 Customer Retention Strategies To Help Online Businesses Boost Loyalty
What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. Getting it…
