It’s no surprise that customer expectations for service are at an all-time high. In fact, according to a recent survey, 88% of customers say the experience a company provides is…
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4 Tips for an Effective Self-Service Support Site
Don’t take it personally, but the vast majority of your customers would really rather not talk to you! Harvard Business Review’s recent customer experience data points to an “overwhelming preference…
The Advanced Guide to Customer Service Training
Great customer service is your competitive advantage. It matters! But the magic does not happen without preparation. We are proud to share our best tips presented in our advanced guide…
How to Bring More Humanity into Customer Communication
Humanity – according to the Merriam Webster dictionary – is defined as compassionate, sympathetic, or generous behavior or disposition: the quality or state of being human. It’s likely that one…
How to Win New Customers With Better Experiences – Part 2
Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…
