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live-chat-first-response-time

4 Simple Ways to Reduce Response Times & Delight Customers

It’s no surprise that customer expectations for service are at an all-time high. In fact, according to a recent survey, 88% of customers say the experience a company provides is…

The Kayako Team

Posted May 27, 2020

unified_customer_support_strategy

4 Tips for an Effective Self-Service Support Site

Don’t take it personally, but the vast majority of your customers would really rather not talk to you! Harvard Business Review’s recent customer experience data points to an “overwhelming preference…

The Kayako Team

Posted May 13, 2020

illu–header

The Advanced Guide to Customer Service Training

Great customer service is your competitive advantage. It matters! But the magic does not happen without preparation. We are proud to share our best tips presented in our advanced guide…

The Kayako Team

Posted March 9, 2020

customer communication

How to Bring More Humanity into Customer Communication

Humanity – according to the Merriam Webster dictionary – is defined as compassionate, sympathetic, or generous behavior or disposition: the quality or state of being human.  It’s likely that one…

Yaakov Karda

Yaakov Karda

Posted September 26, 2019

win new customers trophy

How to Win New Customers With Better Experiences – Part 2

Our previous article talked about what customers expect from companies they do business with. In this post we cover the steps you must take as a business to ensure you’re…

Hamzah Tariq

Posted August 22, 2019

customer success

How to Win New Customers With Better Experiences – Part 1

Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the gold standard in terms of what customers should…

Hamzah Tariq

Posted August 7, 2019

live-chat-for-better-customer-experiences

5 Ways to Boost Marketing and Sales with Live Chat

The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days prospects would email and wait several hours…

Hamzah Tariq

Posted July 31, 2019

frictionless product adoption

Making Product Adoption Frictionless for the Customer

Remember how exciting buying your first car was?  I do.  It was shiny and new and had that fresh car smell.  I had researched the one I wanted and day…

Kia Puhm

Kia Puhm

Posted July 18, 2019

kate nasser dignity respect

Modern Leading Morale Steps to Lead Great Customer Service Performance

Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, technical support teams, and ecommerce centers is challenging…

Kate Nasser

Kate Nasser

Posted July 11, 2019

create-a-knowledge-base-template-from-scratch

Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch

I recently introduced my kids to the world of LEGOⓇ to further nurture their creativity here at home. After scouring the shelves for a good starter kit, my daughter picked…

Stephanie Gonzaga

Posted June 28, 2019

Create-Your-Own-FAQ-Template-from-Scratch

Create Your Own FAQ Template from Scratch

Many companies offer great products but tend to overlook the fact that with any product or service, users WILL have questions, and as a business, one must provide easy to…

Stephanie Gonzaga

Posted June 19, 2019

5 reasons live chat good for business

5 Ways Live Chat Improves Your Customer Support

At Kayako, we’re big proponents of live chat customer support. That’s because we know how powerful it can be at helping boost your customers’ experience—and your business in the process….

Kiera Abbamonte

Posted June 13, 2019

help desk as a platform

Kayako’s Helpdesk as a Platform

When looking for the best helpdesk several factors should be considered. For instance, you’d want a helpdesk that can cater to your small business and scale as you grow. And…

Hamzah Tariq

Posted June 4, 2019

Here are 10 Customer Service Skills Every Team Should Have

10 Customer Service Skills Every Team Should Have

As your business grows, it’s inevitable that your customer service team’s workload will grow right along with it. While there are ways to lighten the burden on your support team,…

Kiera Abbamonte

Posted May 14, 2019

Great customer service tips

5 Ways to Empower Teams to Deliver Great Customer Service

There is a lot of focus on employee engagement and experience these days. And with good reason, customer-centric culture is the backbone of good customer experience. Richard Branson famously said…

Julia Ahlfeldt

Julia Ahlfeldt

Posted April 30, 2019

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