Over the past few years, all hands support has been touted as the pinnacle of cross-company customer service collaboration. And yet, it’s still undervalued as a tool for minimizing barriers between…
11 TED Talks to Inspire Better Customer Support
You’ve read all the classic books on customer service—Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more. But now you don’t need to spend…
How to Write a Compelling Customer Support Email
When you’ve worked in support for a while, especially for the same company, it can feel like Groundhog Day. You feel like you answer the same questions day in and…
Building and Shaping Company Culture You Can Be Proud Of
Company culture is an ever evolving matter. And as you grow it becomes at risk of fading away. The importance of company culture can not be over emphasized. It should…