As your business and customer base grow, there’s a question every support leader has to answer: Do we need to expand our support operation? When you serve more customers, the…
3 Customer Experience Trends to Watch Out For in 2019
Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. If this is the case with you as well – don’t…
3 KPIs To Track if You Want to Boost Your Customer Experience
What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand? Do you want to improve…
How to Measure Customer Experience: 3 Reasons Why You Should be Tracking Customer Experience as Part of Your eCommerce Strategy
eCommerce is probably the field with the most key performance indicators (KPIs) to track. Though you can optimize your online business as much as you want, none of that will…