Customer support teams focus their efforts on three goals: solve the problem, make the customer happy and set them up for success. In essence, the support team is responsible for…
Author: Jamie Edwards
Book Giveaway: Kayako’s Essential Customer Experience Collection
Power has been handed back to service, support and success teams. Boards are now seeing that great customer service does contribute to the bottom line. After all, excellent customer support…
How to Stay Productive When You Don’t Have an Office
Remote workers have freedom from commutes, flexibility to control their own hours, and they have the choice to live wherever they want. But, it’s not all one way. Hiring remotely…
Attract Amazing Talent with the Right Customer Service Job Description
Before you begin searching for the perfect candidates for an open position in customer service, it helps to do some reflection. That is, you need to sit down and clearly…
Understand Your Customers Like Never Before with Unified Conversations
At Kayako, we know firsthand the daily pains and struggles that support teams deal with. Are customers reaching the right teams? Are teams providing the right support? Do they have…